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Legal software solution to support legal departments

Legal Service Delivery

Deliver legal services for your enterprise at the speed of business.

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Legal Service Delivery

Modernize legal operations with efficient service delivery. Eliminate silos and manual steps to make faster decisions and increase productivity.

Enhance visibility and boost efficiency.

Transform legal from intake to insight

In-house law center for project and matter management

Gain efficiency

Increase practitioner productivity by replacing email tasks with automated workflows. Enable work on multiple legal matters concurrently with an optimized counsel center.

Improve Operations
Integrate self-service portal for in-house legal work

Deliver always-on support

Make it easier to get help with a self-service portal for legal service requests. Automate responses for common legal questions with virtual agents.

Find Out How
Manage and understand scope and volume of requests

Get insight into demand

Understand service performance and trends at a glance. Anticipate legal service demand and drive continuous improvement with real-time reporting and dashboards.

Optimize Outcomes
Industry-specific workflows for legal departments

Keep pace with the business

Configure and deploy legal services fast with out-of-the-box workflows based on industry expertise and best practices.

Transform legal from intake to insight

In-house law center for project and matter management

Gain efficiency

Increase practitioner productivity by replacing email tasks with automated workflows. Enable work on multiple legal matters concurrently with an optimized counsel center.

Improve Operations
Integrate self-service portal for in-house legal work

Deliver always-on support

Make it easier to get help with a self-service portal for legal service requests. Automate responses for common legal questions with virtual agents.

Find Out How
Manage and understand scope and volume of requests

Get insight into demand

Understand service performance and trends at a glance. Anticipate legal service demand and drive continuous improvement with real-time reporting and dashboards.

Optimize Outcomes
Industry-specific workflows for legal departments

Keep pace with the business

Configure and deploy legal services fast with out-of-the-box workflows based on industry expertise and best practices.

Portrait of Andrew Brereton
With real insight into the work being done, ServiceNow Legal Service Delivery has reduced the amount of legal ‘touches’ required for approval by 80%.

Andrew Brereton
Senior Director, Legal Operations, ServiceNow

Capabilities that scale with your business

Legal Service Delivery includes key applications and capabilities to modernize legal operations.

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Request Management

Provide employees with legal process intake forms in an intuitive self-service portal.

 
 

Legal Counsel Center

Simplify the practitioner experience and prioritize legal requests for rapid response.

 
 

Legal Matter Management

Escalate and track ongoing legal matters without spreadsheets.

 
 

Legal Practice Applications

Get faster time to value with prepackaged, best practice workflows for legal services.

 
 

Knowledge Management

Increase business efficiency with easy knowledge sharing and collaboration.

 
 

Employee Service Center

Provide a single place where employees can quickly get all the services they need.

 
 

Now Mobile

Simplify employee self-service with a native mobile app for requests and actions.

 
 

Mobile Agent

Make it easy for agents to triage, act on, and resolve requests on the go.

 
 

Virtual Agent

Resolve issues faster and scale your organization with intelligent chatbots.

 
 

Reports and Dashboards

Generate and distribute customized reports and dashboards on demand and in real time.

 

Built on the Now Platform®

Explore Platform
Workflows to automate manual tasks
Automated workflows Remove bottlenecks by automating manual processes with a simple, drag-and-drop interface.
Customizable mobile phone experiences
Modern user experiences Provide a modern experience with personalized mobile apps, self-service portals, and contextual collaboration.
Ideas based on intelligence
Intelligent automation Use machine learning and AI-powered chatbots to make work easier and more efficient.

Legal Service Integrations

Legal Service Integrations seamlessly integrates with remote desktop support products, authentication software, and productivity tools.

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3Clogic
Consolidate multichannel communications on a cloud-based call center platform.
ServiceNow latest release drives innovation and agility

What’s new in the Quebec release

Drive innovation, agility, and productivity with new workflow solutions in the Now Platform Quebec release—the platform of platforms for 21st century enterprises.

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Slack

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Communicate transparently and reach resolution faster by connecting Slack in the Integration Hub.
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Resources

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Data Sheets
Data Sheets
Ebooks
Ebooks
Webinars
Webinars
Case Studies
Case Studies

Explore the possibilities

Request a personalized demonstration to see how you can modernize your legal operations for faster, more efficient delivery of services.

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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch
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