Legal Service Delivery Reduce risk and accelerate business outcomes through efficient legal operations. Watch Video (1:33) Get Data Sheet
Legal Service Delivery Overview 
One platform for enterprise automation Transact faster, reduce costs through workflow efficiencies and minimize risks to protect the organization. Automate essential processes and run them from the Now Platform, a single system of action for the enterprise.  Explore Platform
Featured apps and capabilities for Legal Service Delivery Legal Service Delivery features that can scale with you as your needs change. Legal Request Management Provide employees with an intuitive portal to assign requests to the right legal teams. Legal Matter Management Escalate and track ongoing legal matters without the need for spreadsheets. Practice Apps Transform complex legal processes into configurable digital workflows. Legal Investigations Empower employees to raise anonymous ethics complaints to the legal team. Legal Contracts Automate contract workflows to drive efficiencies and reduce risk. Legal Knowledge Management Increase business efficiency with easy knowledge sharing and collaboration. Employee Center Provide a single, unified portal for service delivery across the enterprise. Now Mobile Make it easy for agents to triage, act on, and resolve requests on the go. Mobile Agent Make it easy for agents to triage, act on, and resolve requests on the go. Virtual Agent Resolve issues faster and scale your organization with intelligent chatbots. Load More
Do more with Legal Service Delivery Combine Legal Service Delivery with other products and apps to create a powerhouse technology platform. Boost self-service, automate the mundane, and empower talent. Discover Solution
Put AI to work for people Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees’ fingertips, letting you translate that intelligence into action. Explore AI
“Use of Legal Service Delivery’s stock preclearance capability saved a ton of time for the legal team by avoiding multiple email exchanges during the process of selling shares.”

Aaron Bromagem

Senior Director, Legal Operations, Snowflake

 Ready Story See All Case Studies 
Explore further Dive into overview articles on a variety of topics related to Legal Service Delivery. Learn About ServiceNow See All Articles What is matter management? What is generative AI?
Benefits
Benefits Modernize legal operations to make faster decisions and increase productivity with Legal Service Delivery.
Gain efficiency Increase practitioner productivity by replacing email tasks with automated workflows. Enable work on multiple requests and legal matters concurrently with an optimized counsel center.
Deliver enterprise service Make it easier to get help with a self-service portal for legal service requests. Automate responses for common legal questions with virtual agents.
Anticipate demand with real-time insights Make data-driven decisions and answer questions on the spot. Anticipate legal service demand and drive continuous improvement with real-time reporting and dashboards. Get Ebook
Keep pace with the business Configure and deploy legal services fast with out-of-the-box workflows for practice areas, based on industry expertise and best practices. See Data Sheet
Platform
Built on the Now Platform Legal Service Delivery includes AI-powered capabilities so you can reduce risk and deliver great experiences. Transform your business with a single, unifying platform for digital business.
One platform to make work flow Now Platform® is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward. Explore Platform Watch Video (1:28)
Actionable Insights Give everyone in your organization the info they need to make smarter decisions and improve business processes. Offer legal teams access to key safety metrics and a clear view of outstanding tasks. See Details
Modern mobile experiences Keep users informed and engaged anytime, anywhere with intuitive mobile apps. Provide an intuitive mobile experience for the employees seeking legal assistance and the legal teams supporting them. Find Out How
Intelligent automation Supercharge your workflows with machine learning and AI-powered experiences. Accelerate productivity throughout the organization, enabling legal departments to prioritize time for more complex business matters. Explore Now Intelligence
Security lives at the center of all we do  Data security is critical to your business. The Now Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe. Find Out How Get Ebook
Certified integrations Legal Service Delivery integrates easily with partner and third-party applications. See All Integrations Manage files and folders securely by embedding Microsoft OneDrive directly into ServiceNow workflows. Automatically entitled on customer sub-prod instances without purchase or license with MS Dynamics. Manage and automate file and folder management, and collaboration in Google Drive securely. Manage files and folders from ServiceNow in Box. Control permissions, oversee groups and users and more. Automate the creation and management of iManage Workspaces, folders, and files. Control permissions and manage collaborators easily with IManage. Automate documents, signatures, and user management easily through Adobe Sign. Add secure e-signatures to ServiceNow workflows to eliminate manual steps and reduce service times with DocuSign. Help legal fulfillers track outside legal engagement and spend with the Integration Hub connector to Legal Tracker.
Plans and Packages
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What You Get Legal Service Delivery simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivaled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you. Contact Us for Custom Quote
Legal Service Delivery Standard Get the tools you need most to meet your business needs and goals. Scroll down to see a sample of the features.  
 Legal Service Delivery Features   Legal Request Management Legal Matter Management Practice Apps Legal Counsel Center Legal Investigations Legal Contracts Legal Knowledge Management Reporting Employee Center Now Mobile Mobile Agent Virtual Agent
 Look who’s winning with ServiceNow
 Key features for Legal Service Delivery Legal Request Management Provide employees with an intuitive portal to assign requests to the right legal teams. Legal Matter Management Escalate and track ongoing legal matters without the need for spreadsheets. Legal Practice Apps Transform complex legal processes into configurable digital workflows.
Get results quickly ServiceNow Impact Increase adoption, optimize platform health, and see value faster. Try our AI- and human-powered product. Support Find support wherever you are. Search our exhaustive knowledge database for solutions to common issues, best practices, and more.   Expert services Get a team of experts to support your implementation, improve your instance health, or anything in between.   Training and certification Turn knowledge into measurable outcomes when you train with us. Boost your career with a globally recognized ServiceNow certification.   Partners Add more value with the right ServiceNow partner who has expertise tailored to your business needs. Community Connect, share, learn, and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.   Product documentation Learn how to use our products, find answers to your technical questions, and explore products by release.  
Resources
 Read White Paper Learn how legal teams can modernize by using technology to operate efficiently in a complex environment, driving speed and scalability. See Latest Release The Now Platform connects people, functions, and systems across your business. Check out the latest apps and capabilities.
Featured resources View All Resources
EBOOK Gain insight into your legal operations Get Ebook
Data sheets Legal Practice Apps Legal Contracts Ebooks Give Your Legal Team a Home Base Webinars Modernizing the Conflict of Interest Disclosure Process How Legal Service Delivery Amplifies the Value of Legal Ops HSBC's Legal Transformation Journey with ServiceNow and Deloitte How Dell implemented a Legal front door to increase efficiency
 Look who’s winning with ServiceNow See how other companies like yours use Legal Service Delivery to handle complex legal matters with efficiency and security from anywhere, at any time.  View All Stories Tennessee Department of Human Services boosts efficiency with automated legal service delivery. Read Story   Snowflake revolutionizes legal operations with data-driven approach, reducing time for vendor contracts in the Legal team’s hands by 60%.  Get Case Study KPMG LLP transforms their core legal intake process with technology, unlocking speed, efficiency, transparency, and productivity benefit. Find Out How  ServiceNow achieves a 15% deflection of legal work through self-service and a 10% lower costs for outside counsel. Read Story 
Talk to an expert Connect with us to start to put AI to work and discover how you can modernize your legal operations for faster, more efficient delivery of services. Contact Us