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2 hours ago - edited 22m ago
Hi Community,
The Australia Store release for Manufacturing Commercial Operations (MCO) is here. This release brings smarter workflows, AI-assisted automation, and tighter system integration across quality, recall, and dealer operations.
Here's what's new. đ
Quality Issue Management
When a non-conformance surfaces, every hour of ambiguity is a cost. Quality Issue Management gives manufacturers a single system to own, investigate, and close quality issues across the NC lifecycle â from intake and containment through root cause analysis and CAPA â with clear ownership, SLAs, and audit traceability built in. Less ambiguity. Faster resolution. Full visibility.
AI Workflows: Work Smarter, Not Harder
- NC Submitter Flow â When a technician or dealer describes an issue on the Dealer Portal, the Enhance Non-Conformance Description skill evaluates their input against the 5W2H framework and suggests improvements before submission. Simultaneously, AI Search scans existing NC records for similar issues and surfaces potential duplicates â preventing redundant investigations before they start. Once the description is strengthened, the Integrated Playbook Agent uses it to populate 5W2H answers and predict other form fields. This ensures every NC arrives structured, complete, and investigation-ready from day one.
- Plan and execute recall campaign â Recall Managers describe their segmentation criteria in plain language. The agent generates structured phases and sub-phases with assets correctly assigned â ready to review, refine, and execute, with full traceability back to source documents.
DMS Integration (STAR API)
Dealer repair orders now flow directly into MCO as repair claims. The STAR API auto-ingests VIN, mileage, technician notes, and parts and labor lines into structured claim records â reducing manual errors, speeding up review, and giving dealers real-time visibility into claim status from their DMS.
What's New in the Documentation
We've also updated the MCO documentation to make learning faster and easier:
- 55 new topics
- 1 new infographics
More updates are already in the works for upcoming releases. Have feedback or suggestions? Drop a comment below â we'd love to hear from you.
Read the full Australia release notes for MCO
