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Activity in Manufacturing

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Looking for ServiceNow Developers (MCO/SOM)

Hi everyone, I’m currently supporting a manufacturing company in Austria that is working with ServiceNow to manage parts of their commercial operations processes. The project focuses on Sales & Order Management workflows on the ServiceNow platform, w...

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Zurich Q4 Release: AI-Powered Warranty Management

Community, this is BIG! Our Zurich Q4 release introduces three breakthrough features that transform how you manage recalls, warranties, and authorizations.   Phases and Sub-Phases – Comprehensive Recall Management The MCO agents portal now gives man...

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  • ZurichQ4 AIWarranty RecallManagement WarrantyAutomation SmartWorkflo

Resolved! How can I display repair claims on the dealer portal?

Hello, I have installed bellow plugins for repair claim management.Manufacturing Sales Promotion ManagementManufacturing Repair Claim ManagementManufacturing Recall Claim ManagementAnd according to the following Docs, it states that repair claims can...

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MCO Business Need

Hi, I got confused In one of the practice question. Please help me on this.Question:- What three business needs met by Manufacturing Commercial Operations(MCO)?A. Enable ServitizationB. Improve order delivery performanceC. Improve operational efficie...

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MCO focus Area

Hi, I got confused In one of the practice question. Please help me on this.Question:- What are the focus Areas of Manufacturing Commercial Operations(MCO)?A. Sales and order managementB. Exceptions and disputes managementC. After-Sales product suppor...

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Zurich release: Check out the new and improved documentation for a smoother MCO experience!

Hi Community,   The Manufacturing Commercial Operations (MCO) application platform is purpose-built to enhance post-sales support and streamline service operations throughout the manufacturing sector. The following is what’s new and improved in Manuf...

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  • Zurich MCO Manufacturing Commercial Operations Data Model Workflow Recall Repair Warranty Sales promotion

Resolved! I need send a mail whenever user submit offboarding request

I wanna trigger a mail whenever user submit the offboarding request i wanna send a mail to specific user in service now . How can i achieve it via Service now workflow ? Thanks in Advance   

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Implementation Assets on NowCreate

Now Create offers step-by-step delivery guidance based on real-world experiences and proven leading practices gained from thousands of successful implementations.   Take advantage of these documents, created by our subject matter experts, to assist w...

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Best practices for limiting the cmdb_ot_editor role

An OT Editor role introduced by Operational Technology Manager essentially gives users access to all tables stemming from cmdb_ci_*. This is to address the use-cases when there is an IT CI on OT Network or to model OT networking devices (since there ...

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Resolved! Service Bridge Related list

Hi, I got confused In one of the practice question. Please help me on this.Question:- When Configuring a Remote Record Producer, which of the related lists are automatically generated by Service Bridge and should not be modified?A. Variables B. Catal...

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Remove user from group using update sets

Hi So I have a group that have some users that should not be in the group anymore, and I have to make the changes in the developer instance, and migrate it through update sets to the test instance. I have tried to remove them and add the group to the...

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Manufacturing Events

Upcoming Event(s) S4 x 22 January 25 - 27 Miami https://s4xevents.com/  -------------------------------------------------------------------------------------------------------------------------- Past Events DateEvent DescriptionSpeakers On-demand Nov...

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