Zurich Q4 Release: AI-Powered Warranty Management

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Community, this is BIG! Our Zurich Q4 release introduces three breakthrough features that transform how you manage recalls, warranties, and authorizations.

Phases and Sub-Phases – Comprehensive Recall Management

The MCO agents portal now gives manufacturers the power to create phases and sub-phases within recall campaigns and launch campaigns for selected asset groups only.

Pre-Authorization Requests – Reduce processing time

Here's the game-changer dealers have been waiting for: the new pre-authorization feature in the dealer portal. Before you start any repair work, you can submit a quick authorization request to verify coverage. The system instantly checks whether parts, labor fees, and repairs are covered under the warranty or service contract, giving you clear yes-or-no answers. This means no more surprises when you submit claims.

Execute Faster – AI Agent for Recall Corrective actions

Here's where innovation meets efficiency! Our AI agent extracts information automatically from repair documents, generates corrective actions with corresponding charges, sets asset applicability criteria to identify impacted assets, and executes recalls faster than ever before. What used to take hours of manual processing now happens in minutes. AI does the heavy lifting so you can focus on what matters.

Review the Manufacturing Commercial Operations release notes for more information about the Zurich release features.

If you have feedback or suggestions on how we can further improve our documentation, drop us a comment below!