Device "SI5332A-D-GM3R" is not programming properly

[rameshp14587]

Hi all,
We are trying to program device "SI5332A-D-GM3R" , and we are able to program the device and after power on sequence we can't see the proper data in the device, so help us to proceed further to read proper data from the device.

Thank you,

Ramesh P

[James_Burson]

Ramesh
SN isn't normally going to be involved in programing the devices directly without extensive customization.  I can ask a couple dozen questions -- but perhaps before we go that route, you can put some more details about the modules you're using to monitor this device, the methods you're using to try to program it, including some related screenshots, some information about what this device is, and what data sets you're trying to get back out of it.

I'm not looking for unique traits that will cause you security headaches, but your question here really is not something that SN will be doing in the way you describe, so some more info will give us better opportunity to try to guide you.

James

[rameshp14587]

Hi James,
We using device with name "SI5332A-D-GM3R", this device is "Frequency 6/8/12-output programmable clock generators" and programming method I'm using is "Serial interface: I2C" , we sending command and data to the serial interface to program the device, here we have set of command that is to activate the device in ready mode and active mode using command 0x06 and value 0x01 for ready mode and 0x02 for active mode, and after device in ready mode then we can send other register values ex : iCommand = 3A iData = 7F , once it is programmed to device and later I trying to read same command , but I reading different value that means after power restart the value is not there, please help me by how this device need to program, if any steps to follow to program please share the documents.

Thanks!

[rameshp14587]

Hi James,
We using device with name "SI5332A-D-GM3R", this device is "Frequency 6/8/12-output programmable clock generators", I'm using the programming method "Serial interface: I2C" , this device has two mode which is ready mode and active mode for writing or reading all registers into device which has command and data, ex: Command 0x06 and data 0x01 for ready mode and Command 0x06 and data 0x02 for active mode, after ready mode we sending some commands to serial line to write into device, but after restart If I read the device using same commands I saw different values, but If I read before restart I can see same values when command sent, so I suspecting that I was missing steps to program into NVM, so please help me if any documents providing clear steps for programming this device.

Thank you,

Ramesh P

[James_Burson]

Ramesh

The out of the box SN modules don't have any capacity/capability to be sending programming codes to any devices -- IT/OT/IoT doesn't matter.   The core platform could have some of this built but it would take an enormous amount of CUSTOM build out - and it wouldn't be covered by any direct support option within ServiceNow.  Based on the little I know right now from this thread, I would generally suggest that it is not likely the tool you're looking for at this moment.  Remember that this forum is specific to the ServiceNow Operational Technology module - and may not be the engineering type support forum that would be better suited to help you out with the questions you're asking. 

Have you explored the tools available from the Equipment Manufacturer?  I'm guessing from the initial description it's a Skyworks chipset - they may have purpose built tools & support forums to allow you to program / interrogate the chips to the specifications you mention above.