Servicenow sends email notifications to Outlook

[Li QingWen]

hello，

In a new servicenow personal environment, I want to send email notifications to Outlook through my personal instance. How should I configure it.

Because the incident ticket will automatically send an email notification, but my Outlook did not receive the notification. I have also configured the email properties, but I still cannot receive the email notification for servicenow in Outlook.

thanks！

[Jaspal Singh]

Hi Li,

As far as I am aware the mails for developer instances are disabled. Suggestion is to do a preview mail for a check.

[Li QingWen]

Hi Jaspal Singh
If it is a formal environment purchased by the company, does it not require configuration and Outlook can directly receive emails sent by servicenow?

thanks!

[Tai Vu]

Hi @Li QingWen 

Have you tried to set up your SMTP Email Account in your PDI?

And also set the test email to your email account.

Let me know if it works for you.

Cheers,

Tai Vu