Hi ,
- Could you provide a quick introduction to what you are currently doing in your project? What are your key responsibilities and roles in the current implementation?
- What is the use case of that implementation, what is the scope of that project, and what roles are you playing as part of it? Can you also describe the project scope?
- Why was there a need for CSM? Was there a specific use case that led you to use CSM instead of ITM?
- How did you achieve the integration of ITM as the backend and CSM as the frontend in that project on ServiceNow?
- What is the current version of ServiceNow that you have implemented?
- You have implemented Xanadu for the current project. Can you explain what happens next?
- In Xanadu, have you come across any new features related to CSM or ITM?
- Are there any integrations in your current implementation?
- Have you also implemented the Virtual Agent on the portal?
- What are the install-based items with respect to CSM?
Regards
Nanda Ahire
Sr. Business Analyst/Product Owner
LinkedIn: https://www.linkedin.com/in/nanda-ahire/
