Goodday,My name is Bart and i am a new user of SNow. I have set my preverences > theme to dark mode. Now when i open the E-mail tab, i see that communication with the customer shows a white background with white text. I need to select the text if i w...
Variables for few catalogs have been updated to reference type without creating the new variables. resulting in missing data in the old RITM records. To resolve this we planned to create a new inactive variable of previous type for each of the affect...
After our audit one of the findings was that we should have a Known Error Knowledge Base. Is this a requirement that anyone else has dealt with and if so what did you do? I am working with the Problem Process Owner to meet this requirement. We have ...
Hello, I'm currently running into an issue with a VA topic I am working on involving the contextual search. If you type in a certain phrase (in this case, "printer doesn't turn on"), the virtual agent asks if they'd like to change their answer to a ...
Context: In my workflow, I have an "Approval - User" (variable = line_manager_approval) and then an "Approval - Group" (called from DCS approval sys_id in the advanced script) activity in sequence. If the line manager is in the group, I want this use...
I made a change to the Employee Center URL and now I'm getting a page not found. We agreed to change the url for the employee center and I believe this change cause a page not found error. Within the Service Portal pages I updated the OOTB esc to a...
Hi there,I tried to do the HRSD fundamentals course last week on Now Learning, but due to an issue with Lab instances, I had to put it off. Once my Lab was accessible, earlier this week, I extended it, so I could do the course today. Now when I ac...
Hello, I have an issue with Virtual Agent designer and action outpup.I have a flow Designer actions that make a REST Call. If i Test it it Works fine.I try to use this action from virtual Agent designer but the output of the actions never sent back...
When selecting a data type for a field that will be displayed on a form, which of the following statements is not correct?A. Use the String data type for a free-form text fieldB. Use the Phone Number data type to automate phone number data validation...
Hi there, Not sure if this is the right place, so please let me know if there's a better board for this. I’m fairly new to ServiceNow, and my organization is aiming to tighten security for employees calling the service desk for things like password r...
The "Send email step in flow designer does not work with any users who are not admin" knowledge article could be more helpful. But to avoid wasting time as I did trying to duplicate the instructions on reproducing the error, do yourself a favor and c...
We have recently deployed ServiceNow's Strategic Portfolio Management. During our demand process, Demand Managers are need to create Cost Plans, Monetary Plans and Non-Monetary plans in SPM. In certain circumstances, it is needed to have an excel ver...
Hi @AnkurP We need help in capturing the sys_id of interaction record in service now operation and populate it in a service catalog request .Here we do have a 1 ui action called create request on the interaction form clicking on this button page will...
Hi community, Maybe this is a simple question: When I create a Case with ServiceNow Support, I get suggestions about Catalog Items that may fit instead of the ticket I'm currently trying to open. Is there a comparable feature available on the Emplo...
scriptincludefunction: function(current) {var groupId = gs.getProperty("group_user"); var test = new GlideRecord("sys_user_grmember"); test.addEncodedQuery("group=" + groupId); test.query(); while (test.next()) { ...
