I’m exploring how workflow platforms such as ServiceNow could support businesses that offer on-demand services.
In a typical on-demand application, a customer submits a request, the system identifies or assigns an available service provider, tracks the request status, sends notifications, and manages the overall workflow until completion.
Could ServiceNow workflows be integrated with an on-demand app to manage parts of this process, such as service requests, provider assignment, approvals, notifications, or issue escalation?
For developers who have worked with ServiceNow integrations, what would be the main challenges when connecting an external on-demand application with ServiceNow workflows? Would real-time data synchronization and API integration be sufficient, or are there other architectural considerations that should be planned from the beginning?
