Creating an Incident using create new module error (Unique Key violation)

[Ashley45]

When filling out an Incident form from the new module and clicking Save, I'm getting an error 

Message

Unique Key violation detected by database ((conn=1351711) Duplicate entry 'b00d652a1bdfca50cd2a5314604bcb22-78e54f3b1bae4610cd2a5314604b...' for key 'task')

[Dr Atul - LNG]

Hi @Ashley45 

Did you install any plugin recently which has an impact on ITSM modules? If yes, try to repair that, also try to repair the Incident plugin once and check.

[Ashley45]

Not seeing any recent plugin installs

[Dr Atul - LNG]

okay... then try to repair the Incident plugin and also did you check the sys id, where it belong?