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Resolved! client Script is not working

example i have 2 fields one is reference field if i will select category name based on that category group should display .. I used Onchange client script .. like belowfunction onChange(control, oldValue, newValue, isLoading, isTemplate) {    if (isL...

pavana3 by Tera Expert
  • 586 Views
  • 5 replies
  • 2 helpfuls

Escalation process

I have a requirment to change the existing escalation process from - once a user requests an escalation and task gets created and assigned to ServiceDesk and an email is sent to managment. New process: User requests escalation an email will be sent t...

Roshni1 by Tera Expert
  • 315 Views
  • 1 replies
  • 0 helpfuls

Resolved! I see no option to link an email layout to an email template

Hello,  In serviceNow I have: A notificationAn email templateAn email layoutI have my notification linked to my template. And I want to link my layout to my template. According to the internet (youtube, google, chatgpt) I need to link it manually by ...

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NiekJ by Kilo Contributor
  • 329 Views
  • 2 replies
  • 0 helpfuls

Resolved! Unable to locate material files in Instance

Hi folks, I am studying ServiceNow Administration Fundamentals on Demand but am unable to locate course files per instructions. I have tried in my instance as both system admin and also impersonated another user. I have also attempted locating in a n...

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JE_KINETIC by Tera Contributor
  • 1985 Views
  • 5 replies
  • 2 helpfuls

ServiceNow CSA Exam Question Set Required

Hi everyone,I'm currently preparing for the ServiceNow Certified System Administrator (CSA) exam and would really appreciate any support from the community. If anyone has sample multiple-choice questions (MCQs), practice tests, or useful study resour...

muditshriva by Tera Contributor
  • 192 Views
  • 1 replies
  • 0 helpfuls

Resolved! Testing field to read only using ACL

Hello,I created a new table with 4 new fields. Using ACL I granted Create, Read and Write to a specific role.Now I would like to make field 2 read only and allow the User to edit fields 1, 3 and 4.Can anyone help me do this using just ACL as that is ...

AtifS by Tera Contributor
  • 558 Views
  • 5 replies
  • 2 helpfuls

Post being marked as spam

HelloMy post are being marked as spam.I'm just asking a question and in less than a minute its marked as spam.Can anyone help me?

AtifS by Tera Contributor
  • 389 Views
  • 1 replies
  • 1 helpfuls

Resolved! Has anyone else's PDI been down since 4/20/2025

There is a banner on the sn developer site that says:  Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available. It's been like that for a few days now. Should I just give up and release this instance? This ke...