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Teams Notification

Hi, We are currently experiencing issues with teams notification, I think that our client's instance is using the VA teams notification but I can't seem to find the full documentation of ServiceNow, I only found one how to edit the record card. Do yo...

Client Script of Mobile UI Rule doesn't work

I set the following Client Script with the Mobile UI Rule.However, it seems that this Client Script itself is not being called.It was being called before the Yokohama update. The Mobile UI Rule is active, and the condition is not set, so it should be...

kaioguri by Tera Contributor
  • 348 Views
  • 1 replies
  • 0 helpfuls

Resolved! Welcome to ServiceNow (Course) Forms Task

Hello community, I am taking the Welcome to ServiceNow course - but I perform the tasks and some of them do not validate their execution. So I can't finish this course and add it to my resume. Any suggestions?

pauloconsta by Tera Contributor
  • 1011 Views
  • 4 replies
  • 3 helpfuls

Resolved! Insufficient rights to query record

Hello ServiceNow community!I'm an integrations consultant for a product that integrates Jira to ServiceNOW.We have a process so that our users can create a dedicated ServiceNow user, and integrate ServiceNow to Jira with our tool based on the credent...

I can't get my PDI out of hibernation

I've been trying to get my PDI to wake up for the last week, and all I can seem to get is the "Waking up instance" message with a spinning wheel. I hadn't had a chance to back up some work on it because I was actively working on it - but now I'm bein...

Ryan Pope2 by Tera Contributor
  • 1266 Views
  • 11 replies
  • 0 helpfuls

Resolved! client Script is not working

example i have 2 fields one is reference field if i will select category name based on that category group should display .. I used Onchange client script .. like belowfunction onChange(control, oldValue, newValue, isLoading, isTemplate) {    if (isL...

pavana3 by Tera Expert
  • 692 Views
  • 5 replies
  • 2 helpfuls

Escalation process

I have a requirment to change the existing escalation process from - once a user requests an escalation and task gets created and assigned to ServiceDesk and an email is sent to managment. New process: User requests escalation an email will be sent t...

Roshni1 by Tera Expert
  • 359 Views
  • 1 replies
  • 0 helpfuls

Resolved! I see no option to link an email layout to an email template

Hello,  In serviceNow I have: A notificationAn email templateAn email layoutI have my notification linked to my template. And I want to link my layout to my template. According to the internet (youtube, google, chatgpt) I need to link it manually by ...

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NiekJ by Giga Contributor
  • 395 Views
  • 2 replies
  • 0 helpfuls

Resolved! Unable to locate material files in Instance

Hi folks, I am studying ServiceNow Administration Fundamentals on Demand but am unable to locate course files per instructions. I have tried in my instance as both system admin and also impersonated another user. I have also attempted locating in a n...

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JE_KINETIC by Tera Contributor
  • 2137 Views
  • 5 replies
  • 2 helpfuls

ServiceNow CSA Exam Question Set Required

Hi everyone,I'm currently preparing for the ServiceNow Certified System Administrator (CSA) exam and would really appreciate any support from the community. If anyone has sample multiple-choice questions (MCQs), practice tests, or useful study resour...

muditshriva by Tera Contributor
  • 233 Views
  • 1 replies
  • 0 helpfuls