Creating an Incident using create new module error (Unique Key violation)

Ashley45
Tera Contributor

‎07-12-2024 01:39 PM

When filling out an Incident form from the new module and clicking Save, I'm getting an error 

Message
Unique Key violation detected by database ((conn=1351711) Duplicate entry 'b00d652a1bdfca50cd2a5314604bcb22-78e54f3b1bae4610cd2a5314604b...' for key 'task')
 
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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-12-2024 01:42 PM

Hi @Ashley45 

 

Did you install any plugin recently which has an impact on ITSM modules? If yes, try to repair that, also try to repair the Incident plugin once and check.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Ashley45
Tera Contributor
In response to Dr Atul G- LNG

‎07-12-2024 01:59 PM

Not seeing any recent plugin installs

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Ashley45

‎07-12-2024 02:02 PM

okay... then try to repair the Incident plugin and also did you check the sys id, where it belong?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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