Disable Attachments & Comments for Closed Catalog Requests

[abhijee]

Hello Team,

I am currently working on the below requirement and would like to check if anyone has worked on this earlier. Kindly guide me and share your inputs.

Requirement:
Disable the ability to add or edit attachments and comments once the request is in a closed state (Cancelled, Closed Complete, or Closed Incomplete) for a specific catalog item.

For reference, please find the attached screenshot.

Thank You in advance.

[Huynh Loc]

Hi @abhijee ,
Create a new BR to disable attachments.
You can refer to this thread to get the solution
https://www.servicenow.com/community/employee-center-forum/disable-attachment-when-closed/m-p/238942...

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[Rakesh_M]

Hi @abhijee ,
1.Goto Standard Ticket Configuration

2.Select record where table is sc_req_item.
3.Under Tab Configurations related list select Activity
4.Add visible condition as per requirement.
5.Repeat same with attachment tab
 

[Tanushree Maiti]

Hi @abhijee 

1. Create a BR on sys_attachment and using adavance script if the table is sc_req_item .

    Screen shot is given here: Disable attachment when closed 

2. Create a client script on sc_req_item to hide or disable the attachment option when incident state is closed like wise OOB client script is given for incident ->"(BP) Hide Attachment Link when Closed"

Below is the script for the same to hide when state is closed:

function onLoad() {

    if (g_form.getValue('state') == '7')  // Update state value as per your system

          g_form.disableAttachments();

}

   Ref: https://www.servicenow.com/community/developer-forum/to-restrict-attachment-on-incident-from-once-st...

3) You can try with ACL