Request to Update Registered Email ID ServiceNow Account

[1__RanaP]

Hi Team could please help me this condition. I have been working on for 3 days , It Always sending OTP to my company email ServiceNow account is linked to my official company email , which is now deactivated.

I am unable to receive login or verification emails. My CSA and other certifications are associated with this account.

I kindly request you to how can I update my company email to my personal email and all certifications remain linked.

[Dr Atul G- LNG]

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/change-m...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/account-...

[Dr Atul G- LNG]

or drop email to web_suppport@Servicenow.com