Email field length in client email template table.

raojerry007
Tera Contributor

‎08-26-2025 12:44 PM

Hello Guys,


I have an requirement that i have to increase the max length of email field in "client email template" table.
Is this voilating the servicenow best practice or not.

can you please share any servicenow documentation related to this point.

Thank You

0 Helpfuls
  • 95 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-27-2025 07:40 AM

Hi @raojerry007 

Any reason for increasing the incident name length? You can keep the name small so it fits within the OOTB length size. You can increase the size, but it may impact upgrades. Everything else looks fine, but if possible, keep the name small instead of creating technical debt.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls