Calculate license for CSM
I need to prepare a report to calculate license usage for CSM . How can i achieve this?
Forum Posts
Calculate trend of IRM lite operator user licenses
Hi experts, I need to calculate the license usage and trend over the time using performance analytics, Please guide how to achieve this. Knowledge Article View - Now Support Portal (servicenow.com) KB1115667
Tags
We use tags a lot in our organization. We have multiple that contain CBHD. When I run a report on the Task or the Incident table, for criteria Tags have CBHD, I do not receive one of the tags that contains CBHD. I own this tag and should be able t...
Resolved! Generic OAuth for all third party instances
Hi Community, I have developed an OAuth application in my personal developer instance to pull incident details from ServiceNow. The OAuth flow I followed is outlined here: https://docs.servicenow.com/bundle/rome-platform-administration/page/administ...
Resolved! ATF Normal Change - Risk Assessement step
i'm trying to fill out the risk assessment from a normal change. Once i click risk assessment it opens the form and the i tried using a 'set components values' step to set the response for each question but i get an error that it was unable to set th...
Not able to get the choices of resolution code on MIM workbench.
On clicking resolve ui action not able to see any choices under resolution code. Using same code as in pdi for ui page MIM resolve.
Resolved! Issue with my unmoderated item on ServiceNow community
When I ask a question or reply to a question it goes to "My Unmoderated Items" section under "My items Awaiting Approval" status. It does not post a question or add a reply to a post for several hours. @Dan Bruhn can you help me with this issue?
Resolved! ATF approval on Problem Task
Running through a Problem record and when I have a Problem Task i have to request approval in the atf test step i can just use the UI Action 'Request Approval'. From there i need to open the approval record and approve it. This is not a UI action nor...
Creating an Incident using create new module error (Unique Key violation)
When filling out an Incident form from the new module and clicking Save, I'm getting an error MessageUnique Key violation detected by database ((conn=1351711) Duplicate entry 'b00d652a1bdfca50cd2a5314604bcb22-78e54f3b1bae4610cd2a5314604b...' for key ...
Duplicate Group Alerts using Alert Clustering
I am currently attempting to set-up an ITOM demo to demonstrate the ability to group alerts based on simple criteria.To demonstrate this I will be having events indicating that a "Timmy" has fallen into a well. The idea being that I want to group the...
Resolved! Record producer script, reuse variable based on field value
HiI need some help with my script.I have 3 fields that helps me define if the record producer should create an incident or a request. The hole script is contained in an if condition, that look to the value of the 3 fields. It started as 1 field and t...
On-call callout from Alert
Call out feature is available for incident but not for the alert. I have tried to implement the same for the alert as well.below i would try to demonstrate the same. First type on-call ---> trigger rules in navigation panelwhen you create a new recor...
ServiceNow HR Business Transfer Workflow Experience?
Hello! Has anyone transitioned the business transfer workflow into ServiceNow? We are looking to bring this process that is largely handled via email, hands-on work, and a bit of our HRIS tool into ServiceNow to take advantage of automations and obta...
can we integrate two domains organisations ms teams using servicenow integration
HI All, can we integrate two domains organisations ms teams using servicenow integration Please help me out. thanks
Resolved! Best way to capture as is processes
I have joined a new company and I am tasked with documenting the as is processes for ITSM, HRSD as we need to move from Servicenow Express to EnterpriseI have previously done ServiceNow Admin previously for another company and some story writing as a...
