In the code syntax highlighter, the ":" character following the word "javascript" is automatically replaced by the corresponding HTML entity representation. This is very annoying and often causes misunderstanding. Can this behavior be changed please...
Has anyone had a requirement to configure a Service Level Agreement (SLA) to track the time from when an inbound email is received (when a CALL record is generated) to when an Incident Number is created?--> Inbound email comes in => SLA starts--> Inb...
Let's take the example from PDI demo data:There is a standard change template called "Reboot Windows Server" and this is exposed to the ESC portal where I can submit it: However, just because it is a standard change it doesn't mean we can do whatever...
Hi,Is ITAM part of ITSM? Or should it be owned/managed separately?
Does ServiceNow offer any OOTB functionality that "triggers" or "takes action" when DISCOVERY identifies "New Software Found".Within the company, software requests are reviewed and approved by various organizations. But when discovery finds new soft...
The last 2 times I've posted a solution to my questions, both have been sent to moderation hell. Why?Additionally, why is it that I never actually receive any feedback from whoever the moderator is? Why?How do I move posts from moderation back to the...
The task is to predict the Assignment Group through Predictive Intelligence. I am attaching an article below, but according to Step 2 in the article, the option "Predict Assignment Group for incoming incidents" is not available in my instance.https:/...
Hi Team, Can anyone please help me out to resolve below scenario? Scenario - If Agent A shared an attachment via PDI to Agent B. How can Agent B download it on his/her system? Thanks & Regards,Bharat
Team, I have a simple form with 5 selections, each one show and hide different variables, it's all working fine, but I do have another ui policy inside one if the options for a YES/NO question, if the user select YES it will show a new variable, is s...
Been sending emails to devportalprod@service-now.com <devportalprod@service-now.com> to get help with this issue for a number of days and have not received any response.The problem - I cannot get any further into my PDI nor do I get the ServiceNow em...
Hey everyone, I would like to start a platform Owners group. Where platform owners can talk and discus the successes they have had and learnings. I looked at other groups but could not find something that fit this type of role. Thoughts??? if ther...
Has anyone had experience in developing features similar to Down Detector, in which, for example, Incident volumes for a given Service offering are shown to visitors of the Help Portal, making it easier for an end user to both observe ongoing trends,...
Good day, Trying to start off 2024 right. What is ServiceNow's approved/preferred abbreviation? SN or SNOW? I use SN but see more people using SNOW.
A lot of community responses these days look like people are using ChatGPT generated responses that provide absolutely no help to the questions getting asked. This is degrading the quality of the forums to the point where newer users are not going to...
When I ask a question or reply to a question it goes to "My Unmoderated Items" section under "My items Awaiting Approval" status. It does not post a question or add a reply to a post for several hours.