Call out feature is available for incident but not for the alert. I have tried to implement the same for the alert as well.below i would try to demonstrate the same. First type on-call ---> trigger rules in navigation panelwhen you create a new recor...
Hello! Has anyone transitioned the business transfer workflow into ServiceNow? We are looking to bring this process that is largely handled via email, hands-on work, and a bit of our HRIS tool into ServiceNow to take advantage of automations and obta...
HI All, can we integrate two domains organisations ms teams using servicenow integration Please help me out. thanks
I have joined a new company and I am tasked with documenting the as is processes for ITSM, HRSD as we need to move from Servicenow Express to EnterpriseI have previously done ServiceNow Admin previously for another company and some story writing as a...
I want one task to generate, and complete before all other tasks generate in parallel. Meaning after the first task closes out, all other tasks generate at once right after the first task is set to closed complete. I used the order guide processing f...
Hi,I have the a reference variable field on my catalog item. I used the ac_ref_columns attribute in order to show specific columns when searching values, the problem is that the users cant see the columns name, just the values. How can I add the colu...
In the code syntax highlighter, the ":" character following the word "javascript" is automatically replaced by the corresponding HTML entity representation. This is very annoying and often causes misunderstanding. Can this behavior be changed please...
Has anyone had a requirement to configure a Service Level Agreement (SLA) to track the time from when an inbound email is received (when a CALL record is generated) to when an Incident Number is created?--> Inbound email comes in => SLA starts--> Inb...
Let's take the example from PDI demo data:There is a standard change template called "Reboot Windows Server" and this is exposed to the ESC portal where I can submit it: However, just because it is a standard change it doesn't mean we can do whatever...
Hi,Is ITAM part of ITSM? Or should it be owned/managed separately?
Does ServiceNow offer any OOTB functionality that "triggers" or "takes action" when DISCOVERY identifies "New Software Found".Within the company, software requests are reviewed and approved by various organizations. But when discovery finds new soft...
The last 2 times I've posted a solution to my questions, both have been sent to moderation hell. Why?Additionally, why is it that I never actually receive any feedback from whoever the moderator is? Why?How do I move posts from moderation back to the...
The task is to predict the Assignment Group through Predictive Intelligence. I am attaching an article below, but according to Step 2 in the article, the option "Predict Assignment Group for incoming incidents" is not available in my instance.https:/...
Hi Team, Can anyone please help me out to resolve below scenario? Scenario - If Agent A shared an attachment via PDI to Agent B. How can Agent B download it on his/her system? Thanks & Regards,Bharat
Team, I have a simple form with 5 selections, each one show and hide different variables, it's all working fine, but I do have another ui policy inside one if the options for a YES/NO question, if the user select YES it will show a new variable, is s...
