how to set extraparams and retrive it using a catalog client script
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10-30-2024 03:40 AM
Hi @AnkurP
We need help in capturing the sys_id of interaction record in service now operation and populate it in a service catalog request .
Here we do have a 1 ui action called create request on the interaction form clicking on this button page will be redirected to service catalog and i wish to order one catalog item and in that catalogitem we have a field called interaction and it is refernece to interaction table,So our moto is to populate the interaction feild and that to from where we have done click that record to be populated .
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10-30-2024 03:53 PM - edited 10-30-2024 03:53 PM
Hello @prem kumar2
One quick question, when you hit the button it will redirect you the specific catalog item?
If yes we can append the interaction sys_id to the URL and we can populate it into the interaction variable.
Let me know
Murthy
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11-01-2024 04:01 AM
Hi Murthi
It will not redirect to the specific catalog item its redirect to service catalogs then we will search by the name there and in the url we do have the parameters passed .Take a look on below url we need last sysparm_parent_sysid