I have a large number of very similar departments with very similar portal forms, but we just had a merger, so our processes haven't been aligned yet. For now, we need to use the current "Available for" config. Can I use what is already configured on...
Hi, There is OOB Ui action for interaction table "Close". when we click on that close button it needs to make "assigned to" mandatory.can anyone let me know, how can i make changes on here.
Hi,In the RITM if i update the due date field, the SCTASK due date needs to automatically update the same.Can anyone help here
Hi All, I am doing an integration where I am receiving payload, parsing that to put it in a custom table. I am trying to check if my table have certain id which isnt present in payload and then I have to mark it.In the flow designer , if I loop throu...
Hi All, I am working on an integration with 3rd party system with servicenow which brings in data and we store it in a custom table in ServiceNow. Its a full payload that we will receive. So, based on that we insert into custom table. IN future, some...
Hi All,I am trying to parse a JSON payload using JSON parser. The structured payload looks like this where I am getting the payload in a action and then using this action in the flow. In the flow, I am calling the above action and then using for e...
Hello all!recently we have begun turning on retirement polices--- they are very loose(CI hasnt been updated or discovered in 6 months) just to get a feel of the process.however, we have run into an issue where the CI is discovered, after its retired/...
Hello Community... I'm unable to reply to some of posts in the community.... The posts are having green color lock icon.. and I'm getting this message at the end. This could be an issue with my community account setup but I'm not sure... Any...
Dear ServiceNow Team,I hope this message finds you well. My name is Namuri Ravindra, and I recently graduated in 2024 with a degree in Computer Science Engineering from Pragati Engineering College, Surampalem, Andhra Pradesh from india. I am currentl...
Hello! Is it possible to add a baseline to a dashboard in Platform Analytics? I have a MTTR Dashboard based on incidents and would like to add a baseline/target to the dashboard. The dashboard is great, but I would like to see a target goal for resol...
I've worked for three companies. In service now I want to see a description that is editable and says more than just "computer" or some other useless word. I also want to see the latest work note that does not just show the person who posted and the ...
Hello All,I want to change background color of Incident title in Orange color for existing incident and for new incident creation title should be in blue color.Is it possible to do on condition change the color for title, in service operations worksp...
Welcome to ServiceNow [日本語] - タスク：Next Experience、ナビゲーション、アクセス を対応中ですが、内容指示と実際の画面が異なるため、対応方法が不明です。やり方を教えてください。[Impersonate user (代理操作ユーザー)] を選択する選択肢が存在しない。内容
Looking for advice from anyone that may have an established Problem Management Known Error process in place as we are working to implement ours. What I know:Only one Known Error knowledge article can be created from and related to the Known Error Pr...
I am trying to make a Bar visualization from the Incident Table.It has to show a percentage of how many Incidents was resolved same day from "Business Duration" per month.So if we had 100 incidents January 2024 and 60 of then was resolved same day as...
