Knowledge Article Linking Attachments

[Meg Glur]

When I link attachments in knowledge articles using the linking tool and choose "Open link in new window", it will auto-download when clicked unless I type "&view=true" behind the sys id. 

Does anyone know why this is? I'm relatively new to ServiceNow and very new to knowledge management.

Thank you! 

[Arpan Baishya]

Hi @Meg Glur,

Are you looking to preview the attachments without actually downloading them? If yes, you could consider learning more about Document Viewer (servicenow.com).

[anubhavritolia]

Hi @Meg Glur 

Yes, that is the expected behaviour of the attachments in Knowledge Articles.

[Meg Glur]

Thank you both for your responses. I will definitely look into Document Viewer.

Just so I understand, the expectation for "open in a new window" is to automatically download? When an attached document is clicked, I want that document to open and be viewable in a new window, not to automatically download. As it is, when I attach a document and only use the option open in a new window, it doesn't open in a new window at all and only automatically downloads.

It just seems odd that choosing the open in a new window option alone doesn't do the trick. 

As mentioned before, we have found a workaround by adding &view=true, I just wanted to know if that was the best option.  

Thank you! 

[Arpan Baishya]

Hi @Meg Glur,

When an attached document is clicked, I want that document to open and be viewable in a new window, not to automatically download.

Yep, Document Viewer will definitely help you with that. See the images below.

This link will particularly help you to set it up on your SN instance.