Need to download attachment from PDI.

[bharatbansode]

Hi Team,
 
Can anyone please help me out to resolve below scenario?
 
Scenario - If Agent A shared an attachment via PDI to Agent B. How can Agent B download it on his/her system?

Thanks & Regards,

Bharat

[PrashantLearnIT]

HI @bharatbansode , 

How that attachment is being shared?

[bharatbansode]

Hello @PrashantLearnIT, 

Incident was created and attachment has been attached to it.

[PrashantLearnIT]

Hi @bharatbansode ,

If Agent B has access to that incident, he can download the linked attachments.

[Dr Atul - LNG]

Hi @bharatbansode 

As simple, via link which shared by Agent A. but depend how the file has been shared, 

in record

in chat

in email?