Predict Assignment Group through Predictive Intelligence

Pankaj
Tera Contributor


The task is to predict the Assignment Group through Predictive Intelligence. I am attaching an article below, but according to Step 2 in the article, the option "Predict Assignment Group for incoming incidents" is not available in my instance.

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/itsm-predictive-i...

How can I bring that . 

1 REPLY 1

Mark Manders
Tera Patron

Going back in the versions, this step even shows being available on Tokyo and I don't think you are on an earlier version, but you haven't shared that information.

Also: what kind of instance are you working on? PDI's have less possibilities related to PI than client instances. If you are on a client instance: check if all plugins are activated that you need. 
If this is all OK, go to NowSupport where they have access to your instance (if it's a client instance) and can tell you what (if anything) you are missing or what else you need to do. We can't look inside your instance.