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Preparing team for HAM implementation - Looking for Guidance
I'm the Sr IT asset manager for St Jude and we're prepping for HAM implementation. For those who've done this, how did you prepare your teams regarding change management, process changes/updates, general education?So far, we've done:Team leads/manag...
Create a UI Action?
Hello, I created a catalog item and one of the fields is to "Add Access" or "Remove Access". If "Add Access" is selected create a UI ACTION – a field labeled “Add Access for these locations” displays. The field should Reference the Location table a...
NeedIt Admin user seeing extra modules (NeedIt Task) during Roles and Groups exercise
Here’s a refined version of your community post that covers both Beth and Fred’s issues, matches the official exercise, and clearly states the expected vs. actual behavior:Title:NeedIt Users and Admins seeing unexpected modules during Roles and Group...
Query regarding the Meta Description field in Knowledge Articles
Hi,I'm on Zurich and wondering if there's any info on how the Meta Description field should be populated in SNOW Knowledge Articles; from digging around some posts that are several years old I've found that generally it seems to be used for SEO for e...
ServiceNow University - Welcome to Service Now Course - Forms Task Failed
I am unable to move past this task in the training. I have followed the steps exactly as given but keep getting task failure.I attempted it as a System Admin and as Platform User.I attempted on multiple web browsers.I terminated my instance and opene...
GlideAggregate setLimit(5) returning more than 5 results in background script.
Please ignore the business use case.The focus is only on understanding the GlideAggregate behavior below.I am learning GlideAggregate and want to understand why this is happening.I am running the following script in Background Scripts (sys.scripts): ...
Help Needed: Switching to Coral Theme After Zurich Upgrade
Hello All,I’m looking for guidance on how to enable the Coral theme in our instance after upgrading from Xanadu to Zurich. I’ve searched through available articles but haven’t found anything that directly addresses this.Any help or pointers would be ...
Access to Sales Success Center for ServiceNow Partners
Hello, Could you please confirm whether Sales Success Center accessible to ServiceNow partners or restricted to ServiceNow internal employees only? If partners do have access, could you please outline the eligibility criteria, required roles or permi...
Frequent UI Changes Affect Usability of Learning and Documentation
Hi,From my perspective, the Documentation and Learning pages should minimize frequent UI changes, as these pages effectively serve as specifications that engineers rely on for reading, tracking, and reference. Consistency and familiarity are importan...
Can we redirect approvals?
Dear flow experts, How can we re-direct the approvals from one approver to another? Best Regards,Ashwini Pingle
Resolved! How to form URL for a project in Project Workspace?
Hello SPM experts,I need to form a URL for a project (I have the sys_id) but this should open in Project Workspace and not in the classic UI for the project.I used the URL for an existing project hoping to replace the sys_id in the program however it...
COnversation Interface: Setip Topic options
Hello All,I'm woking on the Virtaul agent configuration for one of my client and in the is slight difference in the option that I'm w.r.t. my PDI.Inside Conversation Interface> Setting is the option to get VA setup option which I can see in PDI but n...
comment updates are not triggering in SNOW to SNOW integration when update via Emails
Hi Folks, The flow should trigger whenever the ‘Additional Comments’ field is updated, regardless of whether the update is made through the incident form or via email. when ever I'm trying to update the comments via incident form it is triggering the...
Virtual Agent Implementation LAb 4.0 / Course: Virtual Agent Implementation
Hi All, I try to solve the Lab 4.0 from On-demand Course - Virtual Agent Implementation, but when I open Virtual Agent > Designer , it never loaded, see printscreen: How Can I solve the problem?
