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Closed date is different ,or prior than open date

Hi everyone, I’m currently stuck with this issue:In the incident form, the Closed date is earlier than the Opened date.But this is happening only for 10 incidents from 5 months ago — not for any recent incidents.The Opened date is the same as the Cre...

SathishB by Tera Contributor
  • 127 Views
  • 1 replies
  • 0 helpfuls

Branding Virtual Agent - failed

 Hello all, I am trying to complete the Branding Virtual Agent lab, name of the LAB: Virtual Agent Implementation, Client Configuration, Web Client Branding - LAB 2.1. Even if I followed the steps over and over again, I have the following error: Did ...

Error LAB.png
AlexandraU by Tera Contributor
  • 792 Views
  • 8 replies
  • 2 helpfuls

Resolved! Service portal widget visibility

Hello, Hello experts,How can we hide a widget based on some condition? I have embedded widget on approval form page ,my requirement is to make this widget visible only when catalog ITEM is "Multi Functional" and state is Requested or else hide the wi...

Cannot login to ServiceNow Hi portal

Hi, I'm not sure if it's just me, but everytime when I tried to login to ServiceNow Hi portal, I will get this message. i also have issue logging into Developer site's (Build your first application) as well.Attached is the screenshot when I tried to ...

jackps by Tera Contributor
  • 444 Views
  • 4 replies
  • 0 helpfuls

Teams Notification

Hi, We are currently experiencing issues with teams notification, I think that our client's instance is using the VA teams notification but I can't seem to find the full documentation of ServiceNow, I only found one how to edit the record card. Do yo...

Client Script of Mobile UI Rule doesn't work

I set the following Client Script with the Mobile UI Rule.However, it seems that this Client Script itself is not being called.It was being called before the Yokohama update. The Mobile UI Rule is active, and the condition is not set, so it should be...

kaioguri by Tera Contributor
  • 295 Views
  • 1 replies
  • 0 helpfuls

Resolved! Welcome to ServiceNow (Course) Forms Task

Hello community, I am taking the Welcome to ServiceNow course - but I perform the tasks and some of them do not validate their execution. So I can't finish this course and add it to my resume. Any suggestions?

pauloconsta by Tera Contributor
  • 825 Views
  • 4 replies
  • 3 helpfuls

Resolved! Insufficient rights to query record

Hello ServiceNow community!I'm an integrations consultant for a product that integrates Jira to ServiceNOW.We have a process so that our users can create a dedicated ServiceNow user, and integrate ServiceNow to Jira with our tool based on the credent...

I can't get my PDI out of hibernation

I've been trying to get my PDI to wake up for the last week, and all I can seem to get is the "Waking up instance" message with a spinning wheel. I hadn't had a chance to back up some work on it because I was actively working on it - but now I'm bein...

Ryan Pope2 by Tera Contributor
  • 1163 Views
  • 11 replies
  • 0 helpfuls