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Forum Posts
Custom grouping results
Hello I was hoping for some guidance on a reporting matter... My report returns a list of computer assets by "assign to" user's country, so UK, US, Denmark, Thailand etc.How do we manually / custom group the output, e.g. have the counts for UK and De...
Resolved! Trying to complete the Employee Center Essentials Lab
Hi, I am trying to complete the "Employee Center Essentials" lab under Associate Business Process Analyst certification. To do so I need to install Employee Center Pro. The steps state I need toNavigate to the ServiceNow Store(opens in a new tab).Lo...
How can I disable comments on tickets on one Catalog Item within a CSM portal?
As an administrator, I do not want my customers to be able to send comments on an automated Catalog Item within a Customer Service Management portal. When a customer uses an automated catalog item (i.e., an RPA bot), they should not be able to acces...
Custom Column Layout in ServiceNow Page Designer
Hi all,Is it possible to create a custom column layout in Page Designer, like 5-2-5, instead of the standard options? Any guidance on how to achieve this would be great.
Optimizing ServiceNow Catalog Widgets for Large Data (Roles/Entitlements)
Hi all,I’m building a custom catalog widget to select Roles and Entitlements from an external system (SailPoint) with over 100k records. I need guidance on: Efficient client-side rendering for multi-select lists. Using pagination, lazy loading, or se...
Need Help Understanding SailPoint Integration Widgets in ServiceNow
Hi everyone,Is anyone currently working on the SailPoint integration with ServiceNow? I need some help understanding how the widgets work for Entitlements, Roles, and Access Profile management. I’d like to know: Are there any out-of-the-box widgets a...
Help with Configuring OAuth for Cisco Webex Integration in ServiceNow
Hi everyone, I’m working on integrating Cisco Webex with ServiceNow using the Notify Webex Connector. I’ve set up the plugin and created OAuth credentials with a service account in our test environment. However, I’d like some guidance on best practic...
How to schedule Survey Report along with Incident Number of respective Survey Response records?
How to schedule Survey Report along with Incident Number of their respective Survey Response records ? Is it through asmt_metric_result table or any other table and How?
Resolved! My Items Awaiting Approval frustration.
I've been in the ServiceNow ecosystem since 2016 and on the forums, through various company emails of which I have lost access to. And I come to the forums to stay sharp by helping fellow community members where I can, So it's frustrating to see 4 my...
Restrict attachments size on single catalog item
I have a catalog item where we want to restrict the size of all attachments to 12 MB total. I tried using the attachment variable, but it only allows the selection of ONE attachment. I want the ability to add multiple attachments using the built-in...
Resolving 100s of incidents in mass
This has been a long time weakness of this tool and for large enterprise customers, it is a real pita. Let's pretend I have 50 incidents I want to close all at once. The product fails to allow this in the UI. Sure, if I had the right credentials, I...
SLAs
I’m building a custom app where a Record Producer creates a record in a custom table (not extending task). I’m configuring approvals via Flow Designer and showing progress with stages. Both a “record” on my custom table and a “task” record have a sta...
Resolved! Which is the difference between SLAs in Record Producer and Catalog Items?
For Record Producer intake, SLAs and approvals are configured on the custom table. Stage-level time targets are supported, but task-level metrics do not exist unless a task schema is built. For Catalog Items, task-level SLAs and catalog approvals are...
[Playbook] Approval users mixed when running parallel approval activities
IssueI have a workflow with multiple parallel approval branches (e.g. Microsoft, Apple, Google - just examples). When these run simultaneously, the approval users get mixed up between the different approval tasks.For example:Microsoft users appear in...
