Need to download attachment from PDI.
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06-10-2024 02:58 AM
Hi Team,
Can anyone please help me out to resolve below scenario?
Scenario - If Agent A shared an attachment via PDI to Agent B. How can Agent B download it on his/her system?
Thanks & Regards,
Bharat
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06-10-2024 03:05 AM
HI @bharatbansode ,
How that attachment is being shared?
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
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Cheers,
Prashant Kumar
ServiceNow Technical Architect
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06-10-2024 04:44 AM
Hello @PrashantLearnIT,
Incident was created and attachment has been attached to it.
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06-10-2024 06:08 AM
Hi @bharatbansode ,
If Agent B has access to that incident, he can download the linked attachments.
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
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Cheers,
Prashant Kumar
ServiceNow Technical Architect
Community Profile LinkedIn YouTube Medium TopMate
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06-10-2024 03:15 AM
As simple, via link which shared by Agent A. but depend how the file has been shared,
in record
in chat
in email?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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