Need to download attachment from PDI.

bharatbansode · ‎06-10-2024

Hi Team,

Can anyone please help me out to resolve below scenario?

Scenario - If Agent A shared an attachment via PDI to Agent B. How can Agent B download it on his/her system?

Thanks & Regards,

Bharat

Dr Atul G- LNG · ‎06-10-2024

Hi @bharatbansode

Agent 2 , can open incident in SN and click on attachment, it will open and then download.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Sandeep Rajput · ‎06-10-2024

@bharatbansode Right click on the attachment and copy the Link address. Share the copied link to anyone who has access to the instance and they will be able to download the attachment.