PDI stuck in hibernation and cannot release instance

[Tonooryan]

Hi,

My Personal Developer Instance (dev405477) is stuck in hibernation. When I click Wake Instance, it loads briefly and then immediately returns to Hibernating.

The Developer Portal also displays an infrastructure issue banner and an internal error when attempting to wake the instance.

I also cannot Release Instance because it fails with an error.

Could you please reset or release my PDI so I can request a new instance?

Thank you.

[afeldman]

Hi @Tonooryan,
I think this issue is affecting everyone,

New instance provisioning has been paused

Here's a link to the community thread related 

[Tanushree Maiti]

Hi @Tonooryan 

Refer: Incident: Developer Site Restored and PDI Availability Issues

Since Yesterday morning , community members also  reported the same.

Wait for some time. At some certain interval Refresh the instance from developer portal.

Do not worry. It would be working as before.

Wait for some times. From Developer portal Keep refreshing .

There is no support available for PDI .

[Ehab Pilloor]

Hi @Tonooryan,

You will need to wait for when it starts to Wake up. If you release your instance, you may have to wait for a while until you get a new one. So wait until this issue gets rectified by ServiceNow Team as highlighted in article shared below:

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Ehab Pilloor

[Aditya_hublikar]

Hello @Tonooryan ,

Refer this thread , it will help you :

https://www.servicenow.com/community/itsm-forum/pdi-access-issue-servicenow-announcement/td-p/357818...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya