PDI stuck in hibernation and cannot release instance

[Tonooryan]

Hi,

My Personal Developer Instance (dev405477) is stuck in hibernation. When I click Wake Instance, it loads briefly and then immediately returns to Hibernating.

The Developer Portal also displays an infrastructure issue banner and an internal error when attempting to wake the instance.

I also cannot Release Instance because it fails with an error.

Could you please reset or release my PDI so I can request a new instance?

Thank you.

[SohamTipnis]

Hi @Tonooryan,

It's an ongoing issue from yesterday, so don't worry; it will be back soon. 

This is the comment ServiceNow has given: Incident: Developer Site Restored and PDI Availability Issues

So sit back and chill😉, as you may know there is no support for the PDIs from ServiceNow; just to let you know.

If you find my answer useful, please mark it as Helpful and correct.😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[Dr Atul G- LNG]

It looks like this is a known issue. 

Could you try logging in using a mobile device and check whether it works? If it still doesn't work, we may need to wait for some time.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix. @Tonooryan