Regarding clarity on inbound email action creation by importing xml

KunalE
Kilo Contributor

Hi Service now team,

I exported the XML for one of the inbound email actions. Can we share this XML with another user so they can import it and create an inbound email action that replicates the same template? If that's possible, do you know the steps to do it? I tried looking into it but couldn't find a way to import the XML. i have attached inbound email action exported xml template for your reference.

KunalE_0-1724344572900.png

 

Thanks,

Utkarsh

 

1 REPLY 1

Sandeep Rajput
Tera Patron
Tera Patron

@KunalE Yes, it is possible to share the Inbound email action XML with other user and replicate the same template by importing this XML.

 

Using Import XML option in the Context Menu you can import the XML.

 

Screenshot 2024-08-23 at 12.21.09 AM.png

I managed to import XML shared by you and this is how it looks on my instance.

 

Screenshot 2024-08-23 at 12.22.44 AM.png

Please mark the response helpful and accepted solution if it manages to answer your question.