Resolved! Test
Bonjour,
Forum Posts
Resolved! Insufficient rights to query record
Hello ServiceNow community!I'm an integrations consultant for a product that integrates Jira to ServiceNOW.We have a process so that our users can create a dedicated ServiceNow user, and integrate ServiceNow to Jira with our tool based on the credent...
Modifying Escalation Process: Manager Approval Workflow
I've already handled the necessary notification updates for this new process. However, I'm currently unable to locate a specific "flow" (ServiceNow Flow Designer) that governs the creation of the escalation task. This leads me to believe the task cre...
Employee Center Essentials lab for Associate Business Process Analyst training
Hi, I am trying to complete the "Employee Center Essentials" lab under Associate Business Process Analyst certification. However one of the steps involves logging in here: https://store.servicenow.com/store. When I enter my email I get the followin...
I can't get my PDI out of hibernation
I've been trying to get my PDI to wake up for the last week, and all I can seem to get is the "Waking up instance" message with a spinning wheel. I hadn't had a chance to back up some work on it because I was actively working on it - but now I'm bein...
Resolved! client Script is not working
example i have 2 fields one is reference field if i will select category name based on that category group should display .. I used Onchange client script .. like belowfunction onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isL...
Escalation process
I have a requirment to change the existing escalation process from - once a user requests an escalation and task gets created and assigned to ServiceDesk and an email is sent to managment. New process: User requests escalation an email will be sent t...
Resolved! I see no option to link an email layout to an email template
Hello, In serviceNow I have: A notificationAn email templateAn email layoutI have my notification linked to my template. And I want to link my layout to my template. According to the internet (youtube, google, chatgpt) I need to link it manually by ...
Resolved! Unable to locate material files in Instance
Hi folks, I am studying ServiceNow Administration Fundamentals on Demand but am unable to locate course files per instructions. I have tried in my instance as both system admin and also impersonated another user. I have also attempted locating in a n...
ServiceNow CSA Exam Question Set Required
Hi everyone,I'm currently preparing for the ServiceNow Certified System Administrator (CSA) exam and would really appreciate any support from the community. If anyone has sample multiple-choice questions (MCQs), practice tests, or useful study resour...
What Are the Current Approval Levels and Closure Codes for CHG in Latest ServiceNow Version?
Hi all,Can someone please help clarify two things related to Change Requests (CHG) in the current 2025 version of ServiceNow?Approval Levels:Back in 2021, we had approval levels like Level 0, Level 1, etc., depending on risk and CI ownership.What is ...
Unable to wake my instance
I am unable to wake up my instance from hibernation, please help https://dev208077.service-now.com
Resolved! Testing field to read only using ACL
Hello,I created a new table with 4 new fields. Using ACL I granted Create, Read and Write to a specific role.Now I would like to make field 2 read only and allow the User to edit fields 1, 3 and 4.Can anyone help me do this using just ACL as that is ...
Post being marked as spam
HelloMy post are being marked as spam.I'm just asking a question and in less than a minute its marked as spam.Can anyone help me?
Ai Search - Can I not allow users to search for HR Cases via the AI Search in the portal?
Hi there, currently, users can search for HR Cases via the Ai Search in our Portal. Would there be a way to prevent that? Thanks! Kev
