See your own activity, Confirm Operation Message Poorly Worded, No Search Results for Questions...
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09-26-2023 12:56 PM - edited 09-26-2023 01:05 PM
Hello. New user here so forgive my ignorance and flippancy, please.
1. I searched for how to see my own activity, and my own questions with replies, the complete thing all on one page. My search results were muddled when they should have been clear and the results I wanted should have been at the top instead of buried somewhere or worsed nonexistent.
2. I finally found the the instructions. And they are wrong:
"To view your questions and answers:
Go to your profile page.
Under the My Questions or My Answers, click View All.
On the My Questions and Answers page, click tabs to see your questions and answers.
Note: If you're a category expert, you'll see a Questions I Can Answer tab, which lists all the unanswered questions in your area of expertise.
Click a question or answer to view it."
There is no My Questions or My Answers tab or page.
I finally found out how to do it a different way. Of course this way was not returned as a search result to my original question.
3. When I asked the question elsewhere, I then saw that there was a Email me when someone replies checkbox, and it was not checked by default.
4. I submitted it, went back to look at it, and discovered that it wasn't a question at all. It was a comment on a different post.
5. When I clicked on the link for that comment, I had scroll down the page to find it. The link was not anchored to my target, my comment.
6. After copying the text of my comment to delete it and put it in this question instead, I clicked on Delete Comment. The Comfirm Operation at the top said Are you sure you want to delete this article? instead of Are you sure you want to delete this comment? I decided to click Confirm and if it deleted the entire article it would be the Community developers' or admins' fault, not mine. (It didn't. It just deleted my comment.)
And finally...
7. Yesterday I searched for questions that had already been posed and answered, and there were none, and I think it's an obvious question and can't that nobody had ever asked it before. So either I'm lousy at searching, or nobody ever asked this question before, which I refuse to believe, or they've never asked it because what I need is so obvious that I should have known the answer already. It was, how do you sort results in a report by the number of times a particular value was returned in a given field... i.e. sort catalog items used by the number of times they were used... I couldn't see how to do it either by grouping (still can only sort by name and not by frequency) or by using a different type of report, although there are many types and I haven't had a chance to try them all yet.
And then there was this question here... How to see the individual items of your activity... like your question... the whole body of it, with all replies, all on one page. Come on, there's no way that nobody has asked this before, no way. And yet when I finally found it in the FAQs, the instructions are wrong.
Maybe I'm just a hopeless case. Anyway, thanks to all of you who read this,
Jerome Walker
And now for the Coup de grace: After I dragged and dropped some files to add to this question, I don't see them before I post. Okay, looks like PNGs don't work but JPGs, do. A prompt listing which files can and can't be uploaded would be nice.
I'd better stop finding things or ServiceNow will try to hire me, and I can't leave my job just now.
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09-26-2023 01:18 PM - edited 09-26-2023 01:19 PM
I found the View All Posts, Replies... I'm blind. I barely had to scroll down at all. No clue as to why I didn't see it before. Scratch that one, my bad. As for the other ones, though...
Cheers, All
Jerome
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09-27-2023 02:14 AM
I am not much expert here but would like to add expert here who are leading the board and legend in Community.
@Ankur Bawiskar @David @AndersBGS
I can say only, team is working in background to make the community portal better and better.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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09-29-2023 01:53 PM
I'm not a professional myself, but as the other member mentioned above, contact the people responsible of the forum and they will give you all the details.