unable to see top banner on service portal page

[hikerclimber]

I am unable to see the top banner in service portal where it says: Knowledge, Catalog, Requests, System Status, Cart, and Tours

What I expect to see:

but what I see instead:

I checked my request filter but everything seems fine. I am thinking it is a ACL list issue?

Any suggestions?

Thanks,

Aniket

[Dr Atul G- LNG]

Hi @hikerclimber 

Check the theme configured under the portal:
Navigate to Portals → Select your Portal → Change the theme to 'SP Header Menu

[hikerclimber]

here is what  i see when I  navigate to the portal.

how do I  change the theme?

Thanks,

Aniket

[hikerclimber]

I already have SP Header menu selected. 

[Dr Atul G- LNG]

Hi @hikerclimber 

It must display the last two options:

• Add any other menu in the Service Portal

• Change the theme to the OOTB (Out of the Box) version

Then, place the Service Portal menu header and try again. I suspect the issue is due to the current theme, which might be overwriting the menu.