can we integrate two domains organisations ms teams using servicenow integration
HI All, can we integrate two domains organisations ms teams using servicenow integration Please help me out. thanks
Forum Posts
Resolved! Best way to capture as is processes
I have joined a new company and I am tasked with documenting the as is processes for ITSM, HRSD as we need to move from Servicenow Express to EnterpriseI have previously done ServiceNow Admin previously for another company and some story writing as a...
Unable to figure out order guide processing
I want one task to generate, and complete before all other tasks generate in parallel. Meaning after the first task closes out, all other tasks generate at once right after the first task is set to closed complete. I used the order guide processing f...
How to show column's name on a reference variable field.
Hi,I have the a reference variable field on my catalog item. I used the ac_ref_columns attribute in order to show specific columns when searching values, the problem is that the users cant see the columns name, just the values. How can I add the colu...
ServiceNow Community: Colon Character in Syntax Highlighter
In the code syntax highlighter, the ":" character following the word "javascript" is automatically replaced by the corresponding HTML entity representation. This is very annoying and often causes misunderstanding. Can this behavior be changed please...
SLA to track time between New Inbound Email & time to generate Incident Number
Has anyone had a requirement to configure a Service Level Agreement (SLA) to track the time from when an inbound email is received (when a CALL record is generated) to when an Incident Number is created?--> Inbound email comes in => SLA starts--> Inb...
Submitting standard change from portal, how to ask questions and what should happen after submit?
Let's take the example from PDI demo data:There is a standard change template called "Reboot Windows Server" and this is exposed to the ESC portal where I can submit it: However, just because it is a standard change it doesn't mean we can do whatever...
Resolved! ITAM
Hi,Is ITAM part of ITSM? Or should it be owned/managed separately?
New Software Found
Does ServiceNow offer any OOTB functionality that "triggers" or "takes action" when DISCOVERY identifies "New Software Found".Within the company, software requests are reviewed and approved by various organizations. But when discovery finds new soft...
What's going on with moderation?
The last 2 times I've posted a solution to my questions, both have been sent to moderation hell. Why?Additionally, why is it that I never actually receive any feedback from whoever the moderator is? Why?How do I move posts from moderation back to the...
Predict Assignment Group through Predictive Intelligence
The task is to predict the Assignment Group through Predictive Intelligence. I am attaching an article below, but according to Step 2 in the article, the option "Predict Assignment Group for incoming incidents" is not available in my instance.https:/...
Need to download attachment from PDI.
Hi Team, Can anyone please help me out to resolve below scenario? Scenario - If Agent A shared an attachment via PDI to Agent B. How can Agent B download it on his/her system? Thanks & Regards,Bharat
UI Policy not working properly
Team, I have a simple form with 5 selections, each one show and hide different variables, it's all working fine, but I do have another ui policy inside one if the options for a YES/NO question, if the user select YES it will show a new variable, is s...
Resolved! Need HELP getting all the way into my PDI
Been sending emails to devportalprod@service-now.com <devportalprod@service-now.com> to get help with this issue for a number of days and have not received any response.The problem - I cannot get any further into my PDI nor do I get the ServiceNow em...
Getting a lot of Spam email from ServiceNow community
Hello - for the last few weeks I've been getting a lot of spam from the ServiceNow community (community-no-reply@servicenow.com). Most of it is in a language other than English and a lot of it is non-ServiceNow product related; for example, a user's...
