New to the Platform

ZulqarnainK
Mega Contributor

Hi,

 

I’m a new learner on ServiceNow and, as a recruiter with 8 years of experience, I’m looking to connect with professionals who have navigated a similar career path. I would greatly appreciate the guidance of a mentor to help me explore the next steps in my career and make the most of my learning journey.

 

Thank you for your time and support!

 

Best,

Z

1 ACCEPTED SOLUTION

Tanushree Maiti
Kilo Patron

Hi @ZulqarnainK 

 

Welcome to ServiceNow Community. As your have recruitment experience , interested to join Servicenow

I will suggest you to  first complete "Welcome to ServiceNow " course ,so that you can navigate smoothly within the tool.

As you are recruitment I will recommend you to choose implementer of HRSD in Servicenow Provided Career Journey path. 

 

For it you have to complete "Human Resources Service Delivery (HRSD) Fundamentals" , and then prepare for CIS-HRSD certification.

Their are lots of course available for HR like

Hiring Experiences Implementation Bootcamp 

Employee Growth and Development Essentials (Washington DC) 

Talent Development Essentials 

Employee Growth and Development Implementation Bootcamp Accreditation 

 

At the end You can check my blog for Employee/employee center /HR related certification/accreditation , open it and go for it.

 

Blog5_TM: Consolidated, Full & up-to-date ServiceNow Certification List (2026)

 

All the Best!

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

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8 REPLIES 8

Hello @ZulqarnainK ,

 

 I hope your query is resolved. You can accept multiple answer as solution 😀 .

SohamTipnis
Mega Sage

Hi @ZulqarnainK,

 

Welcome to the ServiceNow family!!!🎉🎊

 

You can simply start by watching the micro-certification called "Welcome to ServiceNow."

You can also start to watch tutorials from YouTube as well as refer to the ServiceNow University and ServiceNow Documentation.

 

Welcome to ServiceNow Micro-Certification:

https://learning.servicenow.com/lxp/en/now-platform/welcome-to-servicenow?id=learning_course_prev&co...

 

ServiceNow Docs:  https://www.servicenow.com/docs/

ServiceNow University:  https://learning.servicenow.com/now/lxp/home

 

YouTube:

https://www.youtube.com/watch?v=MsUtp2ggmdE

https://www.youtube.com/watch?v=taqxhDoxdoI&t=2s&pp=ugUHEgVlbi1VUw%3D%3D

 

All the best, enjoy!!😉🤝

 

 

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌‌😊

 


Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

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Dinesh_Now
Tera Guru

Hello @ZulqarnainK 

Hello .


If you're ready to take the next step in your professional journey within domains like Administration, Development, Business Analysis, or Project Management, consider registering on Now Learning to embark on this enriching experience.


For building strong foundation, I will suggest to starts with

 

1. Welcome To Servicenow

2. ServiceNow Administration Fundamentals (Xanadu)

 

Few good resources:

https://developer.servicenow.com/dev.do#!/learn 
https://nowlearning.servicenow.com/lxp/en/pages/servicenow 
https://www.youtube.com/@ServiceNowDevProgram 
https://www.youtube.com/@ServiceNowCommunity 
https://www.youtube.com/@NOWsupport 


All these are available on Now Learning (learning.servicenow.com), highly recommend starting there for free/on-demand options.

These guides also explain the certification framework and ITSM certification path:

Understanding The ServiceNow Certification Framework
ServiceNow ITSM Certification Guide: From Fundamentals to Expertise


i started to learn from Dr Atul G, on my YouTube channel and others source as well , and slowly slowly becoming master, there are more source are channel depend on ur understanding .


https://www.youtube.com/@LearnNGrowTogetherwithAtulG

Group) 

You may refer below post too for your question , its similar post.

https://www.servicenow.com/community/sysadmin-forum/greetings/m-p/3503364/page/1


FYI- Story from my--

A few months ago, I was completely new to ServiceNow. I didn’t know where to start or how the platform worked. Everything looked confusing at first, and I felt like learning it would take a very long time.

While searching on YouTube for some guidance, I came across Sir’s channel. That’s where my ServiceNow learning journey actually started. His way of explaining concepts in a simple and practical manner made things much easier to understand. Step by step, I started learning the basics, practicing in my own instance, and gradually building confidence.

Over the months, I realised how much I had grown. From not knowing anything about ServiceNow, I can now say that I’m no longer a beginner. There is still a lot to learn, but the foundation has become strong.

My small suggestion to anyone who is starting with ServiceNow: try learning from Atul Sir’s channel. Stay consistent, practice regularly, and keep exploring the platform. If you keep learning with dedication, I’m sure you’ll soon become confident and move towards becoming an expert.

 

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Please mark this response as Helpful & Accept it as solution if it assisted you with your question.

 

Dinesh_Now
Tera Guru

if your doubt has been resolved, Please mark this as helpful and solution as accepted.  😊