🦺 Bringing Health & Safety to the Frontline with ServiceNow Mobile

David Ha

🦺 Health & Safety on Mobile: Empowering the Frontline with Mobile & Offline Experiences

Keeping employees safe requires more than policies and procedures—it requires making safety tools available wherever work happens.

In this Platform Academy session, Claire Russell, Séadna Smallwood, Rama Krishna Saladi, and David Ha walk through how organizations can bring Health & Safety workflows directly to employees and safety teams using Now Mobile and Agent Mobile.

Whether you're reporting an incident, conducting an inspection, or completing an audit in the field, these mobile experiences help ensure safety processes remain accessible—even when connectivity isn't.

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Why Health & Safety on Mobile?

Many safety activities happen away from a desk:

Reporting workplace incidents
Conducting inspections and audits
Capturing hazards and observations
Completing corrective actions
Accessing safety knowledge and procedures

ServiceNow Health & Safety mobile experiences enable organizations to bring these workflows directly to employees and frontline workers through native mobile applications.
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📱 Now Mobile for Employees

Now Mobile provides a unified employee experience for Health & Safety.

Employees can:

Report health and safety incidents
Submit workplace observations
Access safety knowledge articles and procedures
View assigned tasks and requests
Capture photos and geolocation during reporting

Because Health & Safety aligns with Employee Center, organizations can deliver a consistent experience across desktop and mobile without managing separate workflows.
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🛠 Agent Mobile for Safety Teams

For safety professionals, Agent Mobile extends Health & Safety Workspace capabilities to mobile devices.

Teams can:

Perform inspections and audits
Complete questionnaires and surveys
Create corrective and preventive actions
Manage findings and follow-up activities
Review inspection records from anywhere

The experience is designed to help inspectors and safety teams remain productive while working in the field.
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📶 Built for Offline Work

A major focus of the session was offline support.

Organizations operating in manufacturing, construction, healthcare, transportation, and field environments often need to work without a reliable network connection.

Health & Safety Mobile supports offline experiences such as:

Incident reporting
Safety observations
Inspections
Audit questionnaires
Offline data synchronization

Users can continue their work while disconnected, and records automatically sync back to ServiceNow once connectivity is restored.
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🎨 Configure & Extend with Mobile App Builder

The session also demonstrated how administrators can tailor Health & Safety mobile experiences using Mobile App Builder.

Organizations can:

Configure screens available offline
Customize mobile cards and layouts
Filter records for optimized caching
Adjust inspection experiences
Align mobile experiences with business processes

These configuration options help customers deliver mobile experiences that meet the needs of their workforce while maintaining strong performance.
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🚀 Getting Started Faster

For customers looking to accelerate adoption, ServiceNow also highlighted the Jumpstart Your Now Mobile App for Employees Impact Accelerator.

This expert-led program helps organizations quickly launch mobile experiences with guidance on:

Mobile configuration
Security and authentication
Branding and theming
Notifications
Employee Center integration
Adoption best practices

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Key Takeaways

This session highlighted three key themes:

✅ Bring Health & Safety workflows directly to employees through mobile

✅ Enable inspections, audits, and corrective actions from anywhere

✅ Support frontline workers with robust offline experiences

As organizations continue investing in digital workplace and frontline experiences, mobile plays a critical role in ensuring safety processes are always accessible—regardless of location or connectivity.

👉 Watch the full Platform Academy session to see Health & Safety Mobile in action and learn how to extend these capabilities across your organization.