What’s New for ServiceNow Mobile in the Australia Release

[David Ha]

With the Now Platform® Australia release, ServiceNow Mobile continues to become more intelligent, productive, and easier to build and deploy.

The latest updates introduce new AI-powered ways to complete work, richer mobile forms, more flexible app experiences, and improvements that help developers deliver value faster. Together, these capabilities help employees, agents, and frontline workers get more done wherever their work takes them.

Here are some of the highlights for ServiceNow Mobile in the Australia release and Q2 2026.

Complete work through conversation with Voice Agent

Voice Agent introduces a more natural way to interact with ServiceNow from a mobile device.

Instead of navigating menus, opening records, and manually completing forms, users can speak directly with an AI-powered assistant to:

• Ask questions and retrieve information
• Report issues and create records
• Initiate workflows
• Complete tasks through conversation
• Review a transcript of the interaction afterward

Because users are already authenticated in the ServiceNow mobile app, Voice Agent can move directly from conversation to action.

For frontline employees, field technicians, healthcare workers, and others working away from a desk, this creates a faster, hands-free way to complete everyday work.

Example: A user can report a network outage by describing the issue, answering a few follow-up questions, and confirming the details. Voice Agent can then create the incident and provide the incident number without requiring the user to manually complete a form.

Automatically complete mobile forms with ServiceNow Lens

Entering information into a long form can be difficult and time-consuming on a mobile device. ServiceNow Lens helps reduce that effort by using AI to extract information from an image and automatically populate relevant fields.

Users can take a photo or upload an existing image, and Lens can identify information that can be added to the form.

Potential use cases include:

• Equipment inspections
• Asset audits
• Incident reporting
• Field service documentation
• Meter and control-panel readings

For example, a technician can take a photo of a machine control panel displaying temperature, speed, and pressure. Lens can identify those readings and populate the corresponding fields automatically.

Users remain in control and can review or correct the information before submitting the form.

Securely support shared mobile devices

Many frontline organizations rely on devices that are shared between employees across different shifts.

Shared device support allows multiple employees to securely use the same device while maintaining separate authenticated sessions and protecting each user’s information.

This can be especially valuable in environments such as:

• Retail stores
• Warehouses
• Hospitals
• Manufacturing facilities
• Field service operations

The experience is similar to switching between accounts in other commonly used mobile applications. Employees can quickly access their own ServiceNow experience without exposing another user’s session or data.

Build richer and more intuitive mobile forms

Forms remain one of the most important building blocks of mobile productivity. Whether users are submitting incidents, completing inspections, conducting audits, or capturing information in the field, forms are often where the work happens.

Recent enhancements make it easier to support more complex workflows without compromising the mobile experience.

New and improved capabilities include:

• Multi-page mobile forms
• Flexible navigation between pages
• Richer instructional and contextual content
• Improved attachment handling
• Image capture and annotation
• Enhanced validation and error handling
• Full-screen form experiences
• AI-assisted data entry

Users can move more easily through complex processes, upload or capture supporting images, annotate photos, and better understand what information is required before submitting a form.

These improvements are supported across both iOS and Android.

Deliver more flexible public app experiences

Not every mobile experience should require users to sign in before they can access information.

Enterprise public app experiences allow organizations to make selected content available before authentication.

This opens the door to mobile use cases such as:

• Citizen services
• Public information portals
• External user resources
• Frequently accessed articles and information

Organizations have greater control over what users can see before signing in and when authentication is required.

For example, a user could open an app and immediately view public articles, recent content, or other resources while still being prompted to sign in before accessing personalized or protected information.

Create smoother embedded web experiences

Many organizations have already invested in web-based ServiceNow experiences and want to make those capabilities accessible from mobile applications.

Continued improvements to embedded web experiences help bridge the gap between web and native mobile. These enhancements are designed to make embedded content feel smoother, more responsive, and more integrated with the surrounding mobile application.

This gives organizations more flexibility to reuse existing web investments while continuing to deliver a high-quality mobile experience.

Build mobile experiences faster with Mobile App Builder

The latest Mobile App Builder enhancements help administrators and developers create and maintain mobile experiences with less effort.

Recent improvements include:

• Simplified configuration
• Faster list creation
• Reusable components
• Recommended components and fields
• Web-to-mobile tooling
• More guided building experiences

Instead of starting every experience from scratch, builders can reuse existing components and receive recommendations that simplify common configuration decisions.

The goal is to make mobile development more accessible while helping teams build, deploy, and scale applications faster.

More purpose-built mobile applications

ServiceNow also continues to expand its portfolio of out-of-the-box mobile applications.

New mobile experiences have been introduced for industry- and workflow-specific use cases across areas such as:

• Healthcare
• Retail
• Business continuity
• Risk management

These applications provide organizations with a purpose-built starting point that can be extended and tailored to meet their specific business requirements.

Instead of building an entire experience from the ground up, teams can begin with an existing application and accelerate their time to value.

Mobile is becoming more intelligent, productive, and scalable

Across the Australia release and the latest mobile updates, three themes stand out:

• More intelligent: AI-powered capabilities such as Voice Agent and ServiceNow Lens help users complete work more naturally and with less manual effort.
• More productive: Richer forms, improved user experiences, and better workflow support make it easier to complete complex work from a mobile device.
• Easier to build and scale: Mobile App Builder enhancements and reusable components help organizations deliver new experiences faster.

Ultimately, the goal remains the same: helping organizations deliver great mobile experiences and enabling employees to get work done wherever they are.

Want to learn more? Watch the latest Mobile App Academy session for demonstrations and a complete overview of the Australia release and Q2 2026 mobile updates.

You can also explore the ServiceNow Mobile Quick Start Guide, Mobile Shorts video series, and Platform Academy Forum to stay up to date on the latest capabilities.