Wouldn't it be great if all your employees everywhere could leverage the power of the Now Platform on a mobile device to get work done anywhere?
The Now Mobile app offered in the New York release empowers all employees to manage their work lives with features for:
- Requesting help
- Viewing items that belong to them and reporting any issues
- Browsing services
- Tracking the status of a request
- Viewing knowledge bases
- Viewing and completing tasks
- ...and more!
In this installment of our NOWSupport best practices series, we answer your questions and show you how to get started with the Now Mobile app, how admins can configure the app, and where to learn more via videos, product documentation, and a demo you can try out for free!
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How many mobile apps does ServiceNow offer?
With the Madrid release, ServiceNow offered the first native mobile app: Mobile Agent.
In the New York release, we expanded our offerings to include two new apps: Now Mobile, and Mobile Onboarding. Check out our short overview video below to see the features of each app.
How do I get started with the Now Mobile app?
Our video below shows you how to get started, and what you can do in the app:
How about a demo?
Yes, you can access a demo right in the app after you download it.
Just click the TRY WITH A DEMO ACCOUNT link, click the Launch Demo button, and you're in!
See our article Now Mobile app demo for a run-down of all of the features you can try in the demo.
Note: If you don't see the TRY WITH A DEMO ACCOUNT link in the app, try updating the app in the Apple App Store or Google Play store.
What can I configure in the Now Mobile app?
Users with the admin role can configure the following features in the app:
Quick actions
You can add shortcuts, called quick actions, to applet launcher pages in the Now Mobile app. See how in our video below:
My Requests, service catalogs and knowledge bases
You can also configure My Requests, service catalogs and knowledge bases in the Now Mobile app, as shown in our video below:
For more information
Getting Started with Now Mobile (video playlist on YouTube)
Now Mobile app (product documentation)
Now Mobile app demo (product documentation)
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Behind the scenes here at ServiceNow, the Knowledge Management and Multimedia teams work closely with subject matter experts to disseminate critical information to our customers. We’ve found that certain topics come up frequently, in the form of best practices that can help you keep your ServiceNow instances running smoothly. This series targets those topics so that you and your organization can benefit from our collective expertise. If you have a best practices topic you'd like us to cover in this series, please let us know in the comments below.
To access all the blog posts in this series, see our NOWSupport best practices series list.
