Accessing/editing variables from now agent mobile app

[Dharani Krishna]

Hello All,

We have a requirement where we need to edit couple of variables before closing the catalog task from now agent mobile app.

Was able to display variables on details screen but was unable to configure variables in edit button (function nor action item).

Any inputs/suggestions are greatly appreciated.

Thank you!

[Adam43]

same here

[Dharani Krishna]

• Took a diversion and tried to access the result via portal and failed there too as our scripts are not working as expected on the portal view.
• To achieve this, change the edit button - function type to "URL" and give your portal path to open the same record on portal instead of details screen. once you hit on the "edit" option from mobile it should take you to the portal form.   e.g.: /sc_task.do?sys_id={{sys_id}}&table=sc_task
• Try this, it may work.

[Adam43]

this is displaying, and I can edit variables that are multi-line text, but the ones i'm really hoping for are reference field variables- wanting to scan a bar code with the phone camera to bring it up into the variable field for the task.  the display is showing a magnifying glass, but it doesn't function in any way.  When there's a value already populated in one of the reference fields, I can tap the info button and it will bring up the related record though.  is this maybe some additional piece of config on the mobile?

[Dharani Krishna]

okay! so in order to have those buttons configured. You can use smart buttons and that can be done on the mobile details screen not on the portal. Here's the link -

Configure a smart button (servicenow.com)