We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Making a checklist available in offline mode

Ron161
Giga Contributor

Hello, I have a checklist for fulfillers on incident forms.

On Mobile Agent, I added a 'Checklist' tab (Details screen) through Mobile App Builder.

When fulfillers turn offline mode on, the checklist becomes greyed out (screenshot attached).
I tried to configure a function and a function instance for toggling checklist items true/false but the checklist remains greyed out.

I believe I'm missing a way to locally store the checklist_items table on cache when fulfillers toggles offline mode on, and I didn't find a way to do so.

 

Thanks

1 REPLY 1

Ron161
Giga Contributor

Screenshot attached