Add Member Slushbucket shows sys_id instead of a name

[Kyu Min]

Hello all,

I have a simple custom table A with two custom fields: Item_Name and Active.

The Item_Name field is set to Display = True

In another custom table B, I have a List type field (let's call Items), referencing the table A.

When I want to add some items using Edit Members, the slushbucket is displaying a sys_id below the title, on the right panel, instead of a name:

Checked the Community and couldn't find anything related to this.

Also checked the below article, with negative results:

How to customize the fields shown below the slush bucket for the selected record. - Support and Trou...

How can I make it display the Item Name instead of the sys_id?

Any help will be appreciated.

Thank you.

[Harish KM]

Hi @Kyu Min I think there is  no display value set in Custom Table B, the value which you highlighted that sysid comes from custom table B. Can you check ?

[Aman Kumar S]

By any chance your table A and table B are in m2m relationship, then the records that you are seeing must be showing records from the relationship table.

Follow below servicenow support article with cause and explanation to fix this:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855697

[Kyu Min]

Hello Aman,

They are not in m2m relationships.

Thank you for your help.