Resolved! Hide Applets on Nowmobile
Hi Team, DO you have any idea how can we hide below applets (My Assets,My tech visits) and also can we hide these for Admin users too?
Forum Posts
Resolved! external users not able to access Now Mobile App
I have a problems in my personal instance for user having customer_admin role (external CSM) to access the Now Mobile app. Using android i get a blank page, using IOS I have a page and the user seems authenticated but can't do anything and doesn't se...
Resolved! Taxonomy & the content shown in employee center pro(desktop) should be shown on Now Mobile App
Hi, I am new to Now Mobile Configuration and would really appreciate if someone can guide me in configuring the below requirement. In Now Mobile app - Only show request forms & knowledge articles that are shown in the desktop version - Utilize the s...
Resolved! Is there any way for users to turn on/off specific push notifications on Agent Mobile?
I know users can turn on/off notifications in their phone settings and that there is a general on/off push notification setting, but is there a way to turn on/off specific notifications? Thank you, Bridgette Weirich
Changing logo inside the mobile app
I understand ServiceNow has a native mobile app both for Android and iOS, while this is good, there isn't any way to customize the logo once the user logs in via the app. I understand that at mobile app icon level we cannot change it since its hosted...
I have installed "ServiceNow Now Mobile" app in my phone. How can I access Service portal in mobile app?
Hi, I have installed this Plugin "com.glide.mobile-employee" in my instance and have installed the app in my phone. I do not see Navigator like how we have in "Classic" app. In Classic app I can see Navigator and "Self-Service" Application where we h...
Resolved! NOW Mobile Users cannot see anything unless they are given admin temporarily
Hi Everyone, We are facing an odd problem with an OOTB mobile implementation. Now Agent seems to be working normally, but our NOW mobile users can't see any of the OOTB applets. This can be remedied by granting a user admin access, then having them r...
Resolved! Unable to log in to Mobile Agent, with message "server_error: Can't generate hash for empty plain token."
Mobile Agent was functioning normally on a subprod instance with Rome Patch 5. We cloned our prod instance back to restart our sandbox development efforts with a fresh instance with production data, and upgraded to Rome Patch 6 Hotfix 1. Now we are u...
How to show Agent Mobile Interface on desktop for demo
Hi All, I need to give a demo on mobile agent app to the client. How can I access the mobile agent app and ServiceNow studio side by side (as per the attached screenshot) so that I should be able to click the tabs in mobile agent app during demo. Reg...
Does anyone know how Opt in & Opt Out work in Notify (We use it for calling/SMS)?
I am configuring notify for SMS. I need to understand how Opt in & Opt out works. The idea here is to enabling Opt in & Opt Out functionality for end users.
Reference fields in UI parameters?
Hello, Is there any way to add reference fields to UI parameters in action functions? I am developing an app where the users need to edit fields on specific applets, in which some of the fields are reference fields on other tables. However it is not...
Difference Between Agent and Now Mobile App
Hi, I would like to understand the differences between Agent and Now mobile app. We are trying to see if we can use Agent app for both where we could incorporate the Now features in Agent app. Might not be the complete incorporation but at least some...
Resolved! Sounds for push notification
Hi all, We had an issue with notification sound in mobile. i.e In the push message content we had given specific value for sound still we are not getting the given sound. @Paulsylo Any one have any idea on this please do reply. Here you ...
Now mobile app: How to change the colour of navigation bar?
Hi everyone, How can I change the background colour of whole navigation bar in the Now Mobile app? Please see red marked section in below image which I need to customise. Thanks in advance, Ayush
Enabling AI Search in Now Mobile?
Hi Team, We are enabling ai search on now mobile,we need this feature only to get enabled on now mobile not on portal I have following doubts as below enabling on mobile needs enablement of plugin I have below questions 1. com.sn_hr_service_portal...
