Allowing only P1/P2 incident notification on mobile app

T_6
Tera Contributor

Hi, In the normal flow I have seen that whenever an incident is assigned to an agent, the agent receives a notification on the phone. Now I want to put some restriction so that only if the incident is of P1/P2 priority then only the agents should receive notification. So can any one suggest me some way to do it. If there is a free plugin or some other method.

Thanks in advance.

2 REPLIES 2

suvro
Mega Sage
Mega Sage

Try to find out the code which sends the notification and put a filter to it like

 

if ( current.priority == 1 || current.priority == 2){

then send notification

}

Muralidharan BS
Mega Sage
Mega Sage

If you are referring to push notifications then, 

1. Go to the system notification

2. Click push notification

3. Open the notification related to INC

4. modify the condition here,

find_real_file.png

 

Thanks