Allowing only P1/P2 incident notification on mobile app
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-09-2022 10:03 PM
Hi, In the normal flow I have seen that whenever an incident is assigned to an agent, the agent receives a notification on the phone. Now I want to put some restriction so that only if the incident is of P1/P2 priority then only the agents should receive notification. So can any one suggest me some way to do it. If there is a free plugin or some other method.
Thanks in advance.
- Labels:
-
Mobile app configuration
-
Now Mobile
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-09-2022 10:14 PM
Try to find out the code which sends the notification and put a filter to it like
if ( current.priority == 1 || current.priority == 2){
then send notification
}

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-09-2022 11:08 PM