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01-22-2024 07:53 AM - edited 01-22-2024 08:01 AM
It seems that OOB, when an incident is closed from the Mobile Agent app, it does not fill out the Closed By or Closed fields on INC, which are required fields. I can't seem to figure out how to make this happen.
Solved! Go to Solution.
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01-22-2024 08:59 AM
Hi Daniel,
Typically an Incident is Resolved and then moved to Closed x days later by the system. Are you able to share how your agents are closing Incidents from the Mobile Agent App?
Kind regards,
Brad
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01-22-2024 08:59 AM
Hi Daniel,
Typically an Incident is Resolved and then moved to Closed x days later by the system. Are you able to share how your agents are closing Incidents from the Mobile Agent App?
Kind regards,
Brad
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01-22-2024 09:05 AM
OK, I've been trying to figure this out for hours now...and just realized I'm an idiot. Somehow I got onto the thought that even though they close 6 days later, those close fields still get filled out at resolution. I just checked out system and looks like I was wrong.
Thanks for straightening me out 😄
