With the Now Platform® Yokohama release, we are committed to enhancing our mobile platform, with several of our key initiatives centered on
- streamline the login process of our mobile apps
- optimizing on Now Assist use cases for requestors and fulfillers
- elevating the input form screen experience for our agents
- improving attachment capabilities
- simplifying the configuration experience for our builders
Here's what's coming for ServiceNow mobile in Yokohama release:
Display a customized page before user login
Configure your own branded landing page to appear before users log in to their ServiceNow mobile apps. The branded landing page can contain a login button or deep link that redirects users to an area of a ServiceNow mobile app. For example, a municipality can add a button to open a ticket, which navigates the user to complete a record in the Now Mobile® app. This feature is available to customers using a single instance, and is supported for both Mobile Publishing apps.
- Single instance login
- Customers with a single instance can bypass the instance selection page and navigate users directly to the login screen. This process shortens the login process.
(Current vs new login experience)
- Now Assist Context Menu
- Write and edit text natively from within your mobile app using the Now Assist Context Menu. Refine your selected text by asking Now Assist to shorten it, make it more elaborate, or change the tone, and so on. Now Assist Context Menu is supported for the Task Summarization skill for input form screens.
- Add annotations to uploaded images
- Edit and annotate uploaded images within ServiceNow mobile apps. Markup options include adding text, drawing, and highlighting areas. This feature is supported for all attachment locations, including: activity stream, functions with type “attachments”, input form screen with field type “attachment”, Mobile App Bridge, and Cabrillo JS uploads.
- Mobile App Builder live mobile previews
- See your mobile content change in real-time with live previews for most mobile components. The mobile interface changes according to what component you have selected, and updates when you add, change, or remove UI-based elements.
Want to learn more? Watch our academy video for a thorough overview of the Yokohama release. You can follow along on all of the latest updates on our Mobile App Academy page.
In just an hour, we’ll reveal additional Yokohama features, including:
- Enhanced Now Assist Search Results, improving search-to-resolution experience for end users by displaying attachments in search results
- Mobile App Builder updates --ability to choose a web form and have the equivalent mobile record screen created automatically.
- And more, including major highlights from this release
