Availability of catalog items in Agent Mobile using ITSM Mobile "Services" Applet launcher

[B_30]

I've set all the properties for mobile catalog to set to the customer service catalog in Now Mobile App -> Catalogs.

I've updated ALL catalog item field values Availability to Desktop Only. Went through the list and updated the ones I wish to show on Mobile "Desktop and Mobile". Despite this, all Service catalog items are still appearing in the OOB "Services" applet launcher.. Any ideas where to control availability of items which are presenting in the OOB applet launcher?

[David Ha]

Hi B,

Please refer to this thread below:

https://community.servicenow.com/community?id=community_question&sys_id=e968cf231b86c4107a5933f2cd4b...

Make sure to refresh your app by swiping down on the applet launcher. If that doesn't fix it, please open a case so a technical support agent can take a closer look into your instance.

Best,

David

[B_30]

Precisely what I did! I'll raise a HI ticket, thanks!