Bulk Asset Scanning

[SatishGhanta]

Hello, Using Mobile Agent, I am able to scan multiple devices in one session but not able to save all records in one go. I have to open every single record and save it. Is there a solution to scan mutiple devices and save all of then in one go?

[Vikram Reddy]

Hey @SatishGhanta,

This is actually how the standard scan flow in the Agent app is built. ServiceNow's own docs literally title that page "Single scan inventory audit", each barcode scan opens one asset record and you save it before moving to the next. So what you're seeing isn't a glitch, it's just the wrong tool for a bulk pass through a stockroom.

What you actually want is the Asset Inventory Audit capability in Hardware Asset Management, run from the same Agent app but a different entry point. You kick off a single audit against a stockroom or location, then scan devices one after another into a running result list instead of individual records: assets already expected there get their location and audit status updated automatically, anything unrecognized gets captured as a new asset in real time, and you close out the whole session in one go rather than saving each record by hand. That's the "scan a pile of devices, reconcile once" workflow you're describing.

If Asset Audits isn't enabled in your instance, or you're scanning devices that aren't tied to a stockroom/location scope, the single-scan behavior is what you're stuck with, short of building a custom Mobile Studio screen with grouped scan inputs, which is a real dev effort, not a config toggle.

Thank you,
Vikram Karety
Octigo Solutions INC