Catalog inside the Now Mobile show is draft

AugustoObramax · ‎01-29-2024

Hello Community!

Could you help me? I can't access the item catalog, because show error below:

This page be in the mode draft.

How do I solve this?

Thanks!

dale_ · ‎04-15-2024

Hey, I found that updating the Webviews for mobile plugin resolved this issue for me.

That plugin contains the Mobile Employee Service Portal (instance.service-now.com/mesp) portal, which was producing that red error message.

You can reproduce that red "This page is in draft" error message on desktop by attempting to view a cat item using that portal. e.g. instance.service-now.com/mesp?id=sc_cat_item&sys_id=[sys_id of your cat item]

After updating the plugin in the ServiceNow Application Manager, the page loaded on desktop within the mesp portal OK. I then tried it on my phone and kept receiving the error until I switched to another ServiceNow instance and back again in the iOS Now Mobile app settings.

Once that was completed, the app also worked fine.

View solution in original post

dale_ · ‎04-15-2024

Hey, I found that updating the Webviews for mobile plugin resolved this issue for me.

That plugin contains the Mobile Employee Service Portal (instance.service-now.com/mesp) portal, which was producing that red error message.

You can reproduce that red "This page is in draft" error message on desktop by attempting to view a cat item using that portal. e.g. instance.service-now.com/mesp?id=sc_cat_item&sys_id=[sys_id of your cat item]

After updating the plugin in the ServiceNow Application Manager, the page loaded on desktop within the mesp portal OK. I then tried it on my phone and kept receiving the error until I switched to another ServiceNow instance and back again in the iOS Now Mobile app settings.

Once that was completed, the app also worked fine.