Configure Deep link from Now Mobile Application to other mobile application

mayank15
Tera Contributor

‎07-06-2020 08:49 AM

Hey I am new to the Servicenow mobile application, Needed some urgent help with the now mobile application,

We have a requirement where we need to setup a deep link from the now mobile application to the another mobile application. 

1) Is this possible with the now mobile application 

2) if possible then how can we achieve this...already tried URL Applets.

3) if the application is not installed in mobile then it should redirect the user to the play store from the now mobile application.Where can we write a script for this redirection ?

4)Are the configuration for the now mobile application same for both Android and IOS.

Any help will be appreciated .....Thanks !!

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6 REPLIES 6

sachin_namjoshi
Kilo Patron
Kilo Patron

‎07-06-2020 10:21 AM

please follow below for configuring deep links with NOW mobile

 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0782927

 

Regards,

Sachin

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MrMuhammad
Giga Sage

‎07-06-2020 10:52 AM

1) Is this possible with the now mobile application. yes, deeplinking is supported but if you wanted to link to external app you first need to make sure the external app support this feature.  

2) if possible then how can we achieve this...already tried URL Applets. Please refer to prod doc link given at the end. I have added the Lab as well at the end

3) if the application is not installed in mobile then it should redirect the user to the play store from the now mobile application.Where can we write a script for this redirection? Can you please give some more details? you mean to say if user logged in into mobile browser than it should redirect to playstore to install app? 

4)Are the configuration for the now mobile application same for both Android and IOS. Almost same but there are certain native differences there. Please refer to doc at the end. 

 

1. Mobile Deeplink Generator | Servicenow Docs

2. Comparis of Mobile App between IOS & Android

3. LAB - Deep linking 

Please mark this correct & helpful if it answered your question.

Thanks & Regards,
Sharjeel

Regards,
Muhammad

mayank15
Tera Contributor
In response to MrMuhammad

‎07-06-2020 11:55 AM

Hi Muhammad, 

Thanks for the reply, i have few questions, 

1) The link you provided for the deep linking will only work if we have to open now mobile application from other applications such as emails or whatsapp etc , however my requirement is to open the other application like slack from the now mobile application. 

2) for the 3rd point here is the below use case, 

if the user already have the slack mobile app installed on his phone then it should open the slack application otherwise it should redirect the user to the playstore to install that application first. 

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David Ha
ServiceNow Employee
ServiceNow Employee

‎07-28-2020 09:30 AM

Hi mayank,

 

1) Is this possible with the now mobile application 

2) if possible then how can we achieve this...already tried URL Applets.

  • Deeplinking to URL applets is not supported

3) if the application is not installed in mobile then it should redirect the user to the play store from the now mobile application.Where can we write a script for this redirection ?

4)Are the configuration for the now mobile application same for both Android and IOS.

 ----

Re: deeplinking to native 3rd party apps.. this is currently on our roadmap.

  • Deeplink can work today if the deeplink uses http/https in the url
  • It can open your native app only if you have it installed
  • The deeplink must use URI schema but not all native apps support it
  • Slack does as an example: https://api.slack.com/reference/deep-linking

 

Best,

David