Knowledge Articles are not available while search in now mobile
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Hi All, Recently I am working on now mobile, I enabled the knowledge base for Now mobile it is showing in Information tab.But when I search a keyword related to article it is showing under articles in search bar.Also I have seen few Community post I tried it is not working.
I checked KBKnowledge Script Include is Accessible from All Application Scope.
under system Mobile >search Application Configurations>NowMobile App Search Configurations for Services and Articles I see under related Search sources people,articles,services are present.Also I added Search source profileas Default search profile Search engine as Zinc .Still it is not working .Should change search profile and search source.
please give any solution
thanks in advance
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Check the condition of each of your search source (knowledge/service/articles). Check if you are searching with the term relevant to those article conditions.
Raghav
MVP 2023