Knowledge Articles are not available while search in now mobile

kummara _siva
Tera Contributor

3 weeks ago

Hi All, Recently I am working on now mobile, I enabled the knowledge base for Now mobile it is showing in Information tab.But when I search a keyword related to article it is showing under articles in search bar.Also I have seen few Community post I tried it is not working.

 

I checked KBKnowledge Script Include is Accessible from All Application Scope.

under system Mobile >search Application Configurations>NowMobile App Search Configurations for Services and Articles I see under related Search sources people,articles,services are present.Also I added Search source profileas Default search profile Search engine as Zinc .Still it is not working .Should change search profile and search source.

please give any solution

thanks in advance

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RaghavSh
Kilo Patron

3 weeks ago

Check the condition of each of your search source (knowledge/service/articles). Check if you are searching with the term relevant to those article conditions.


Raghav
MVP 2023
LinkedIn
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HussainR5427585
Tera Contributor

yesterday

 

@kummara _siva 
I tried all the recommended steps but still couldn’t get search to work in the Now Mobile app. What finally worked for me was this:

I went to the "sys_search_context_config" table and found the record for “NowMobile App Search Configurations". The Search Engine was set to Zing, so I changed it to AI Search. After making that change, search results started appearing in the Now Mobile app as expected.

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