CONTAINS search is not working in nowmobile on task based records

[srikanthdep]

We are trying to enhance our nowmobile search similar to native UI search.

The search capabilities are not working when we enter a portion of incident number or any task based record in nowmobile compares to native UI.

Did someone come across the same issue and fixed it?

The search would work if enter the whole INC123456 number instead of just 23456. 

The search source is configured to look for incident table without any conditions.

[GlideFather]

Hi @srikanthdep,

does it happen also in the Desktop UI or just and only mobile?

[srikanthdep]

Hello @GlideFather 

It is not working only in mobile app. Native UI is working as expected.

[GlideFather]

@srikanthdep, 

And are you in Yokohama already?

Since Yokohama on for the native UI, there is a new system property glide.ui.polaris.nav_filter_accuracy_score with default value 70 % that results in searching that typing "users" returns "clusters", so it could be the same case for "INC123456" x "123456"...

I cannot verify in my end if it is applicable for mobile as well or if it exists separately for mobile phones, but check in your system properties: if you have it with value 70 then set it to 100 and retry.

If you have 100 already or the property doesn't exist (you are not on Yokohama yet), then another solution must be found.