Out-of-the-box (OOB), the list-level filter in the ServiceNow Mobile Agent / Now Mobile App only includes fields that are displayed on the list card.
If you want to add additional fields to the filter (fields that are not shown on the card), you must create a custom filter.
This article explains how to create a custom filter for a mobile list.
Go to the list in the Mobile App or Agent App where you want to add the filter. Open the Advanced Settings of that list.
In advanced setting click new to create a new filter under Custom filter.
Give filter a name and click new in filter categories.
Enter the Name, Label and Table in the Filter Category.
In filter category you will find filter conditions and item sorting sections
filter conditions determines which fields will be available for filtering. The Item Sorting section allows to define which fields users can use to sort the list results .
click new in filter conditions, condition give it a name ,label and condition type. This label will appear in the filter.
Click 'New' under Filter Condition Fields to map the field that should be filtered.
come back to filter condition and click new in filter condition attribute
select name as display type from dropdown and enter value as Text
Back to filter condition again and click new in filter attribute
select name as operator and enter value as Contains.
These filter condition attributes are used depending on the type of field to appear in the filter
For Text fields:
- displayType = Text
- operator = Contains
For Reference fields (e.g., Caller):
- displayType = ReferenceList
- operator = OneOf
For Choice fields (e.g., State):
- displayType = ChoiceList
- operator = OneOf
save the changes.
Return to the Filter Category and click 'New' under Item Sorting. Provide Name, Label, and Description. Then click 'New' under Item Sorting Fields to add fields used for sorting.
You can configure Item Sorting Attributes to control label visibility, ascending/descending labels, and default sort order.
